Parts Support Services Rep

Join Cerebral Staffing, LLC on site at our client John Deere in Milan, IL as a Parts Support Services Representative!

Location: Milan, IL - Hybrid

Duration of Role: 1+ years

Pay: $17.58 / hourly

Hours: Monday - Friday 7-3:30 (some holidays and OT required)

Visa sponsorship is not available, now or in the near future, for this position.

DUTIES AND RESPONSIBILITIES:

· Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips

· Assign error case code accordingly based on the outcome of the investigation

· Consider approval for shipping errors that require processing exceptions

· Interact with John Deere dealers daily by phone (outbound calls) and email

· This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.

· Communicate with carriers and outside suppliers to obtain tracking information

· Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day

· Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update

· Support team metrics while working in a high-volume/high-pace environment

· Provide cross functional support to warehouse operations teams

REQUIRED:

· Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)

· Customer Service experience with strong negotiation, communication and listening skills

· Experience demonstrating ability to work with many contacts to get information and results in a timely manner

· High level of attention to detail and accuracy

· Experience working within a team environment

· Experience skillfully handling difficult customer interactions

· Experience demonstrating strong organizational and planning skills

· Enjoy working in a fast-paced environment

PREFERRED:

· Ability to work overtime as workload requires

· Self-motivated individual with a personal drive to achieve

· Experience solving complex problems and critical thinking

· Knowledge of parts distribution and/or carrier OS&D

· Experience with Distribution Network System (DNS)

· Knowledge of Deere’s internal John Deere Parts On The Internet (JDPoint)

Additional notes:

Hybrid once training is fully complete. Hybrid schedule will be at the discretion of the manager. Typically, will be 4 days in the office, 1 day remote.