Parts Order Specialist

Description:

Join Us And Make A Difference In The World
At Motor Services Hugo Stamp and Pacific Power Group, our mission is to sustain the momentum and energy that drives the world forward. Within the marine engine and backup power generation sectors, we offer comprehensive maintenance, repair, and overhaul services. Our highly skilled team comprises field service technicians, engineers, and workshop professionals who are in constant demand to ensure operational stability across vital industries such as military and defense, first responders, and global supply chain providers—covering everything from raw materials to consumer goods and food products. Join us now and become part of a team dedicated to making a meaningful impact on the world.

Job Summary

The Parts Order Coordinator collaborates with the parts sales, services, and purchasing teams to ensure accurate and timely processing and delivery of customer orders. This role is pivotal in maintaining strong relationships with both internal and external stakeholders by providing frequent order updates and ensuring data accuracy. The ideal candidate will possess strong organizational skills, attention to detail, and a solution-oriented mindset. The ability to communicate effectively across diverse cultures and countries is essential, as is adaptability to a fast-paced work environment.

Location: This position can be filled onsite at any of our US locations.

Travel: Up to 25% travel required

Essential Duties & Responsibilities

• Collaborate with multiple departments to support organizational objectives.
• Work independently to prepare, execute, and resolve complaints and issues as they arise.
• Professionally handle customer calls and serve as a backup to the receptionist when needed.
• Review customer payment terms prior to dispatching orders.
• Coordinate with the warehouse and purchasing teams to prevent overstocking.
• Provide frequent updates to internal and external customers regarding their orders.
• Collaborate with the finance department for payment collection as needed.
• Meet daily invoicing targets.
• Maintain accurate records by uploading data into the IDM system.
• Review vendor acknowledgments to ensure pricing matches original quotes.
• Provide weekly updates during team meetings, escalating issues as needed.
• Perform additional responsibilities as required.

Key Performance Indicators

• Order Accuracy Rate: The percentage of orders processed without errors.
• Order Processing Time: The average time taken to process each order from receipt to dispatch.
• Daily Invoicing Target Achievement: The percentage of daily invoicing targets met.
• Customer Response Time: The average time taken to respond to customer inquiries or complaints.
• Payment Collection Efficiency: The rate at which payments are collected against invoices.
• Revenue Generated: The total revenue generated from completed orders.

Benefits Include

Medical, Dental, Vision, Highly Competitive PTO Accrual, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid, Referral Bonuses and more

Requirements:

Required Knowledge, Skills, and Abilities

• Familiarity with relevant equipment, policies, and safety procedures.
• Commercial acumen, preferably with sales experience in the marine and power plant industry.
• Strong analytical skills for evaluating alternative solutions and approaches.
• Excellent verbal and written communication skills.
• Exceptional customer service orientation.
• Technical sales knowledge is a plus.
• Ability to interpret technical drawings and documents is advantageous.
• Solid negotiation skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Education and Experience Requirements

• Associate degree is preferred.
• Experience in logistics within a similar field.
• Procurement skills are preferred.
• A minimum of 3 years of related work experience.

Work Environment & Physical Demands

This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, printers, and scanners.