Parts & Customer Service Representative

Job Title: Parts & Customer Service Representative

Schedule: Full Time, M-F, 8am - 5pm

Pay: DOE

Benefits: Medical, Dental, Vision, Accident, Retirement, PTO

JOB TITLE: Parts & Customer Service Representative

DEPARTMENT: Parts & Customer Service

REPORTS TO: Parts & Customer Service Manager

CLASSIFICATION: Non-exempt

Purpose and Scope: The Parts & Customer Service Representative at Sage Oil Vac, Inc.is a crucial role responsible for providing exceptional Customer Service, facilitating parts orders, and offering technical support to our clients. This position plays a vital role in ensuring a seamless and positive experience for our customers.

Key Responsibilities:

• Customer Support
  • Serve as the primary point of contact for customer inquiries, concerns, and technical questions.
  • Provide prompt and professional assistance, resolving customer issues or escalating them to the appropriate department.
• Parts Ordering
  • Assist customers in identifying and ordering the correct parts and components for Sage Oil Vac equipment.
  • Maintain accurate records of parts orders, shipments, and inventory
• Technical Support
  • Offer technical guidance and troubleshooting assistance to customers experiencing equipment-related issues.
  • Collaborate with the technical team to ensure timely and effective resolution of technical problems.
• Product Knowledge
  • Maintain a deep understanding of Sage Oil Vac's product lines and the features, benefits, and application of each product.
  • Provide customers with detailed product information and
• Order Processing
  • Process and manage parts orders, ensuring accurate pricing, availability, and delivery.
  • Coordinate with the logistics and shipping teams to ensure on-time order.

• Documentation
  • Keep detailed and accurate records of customers interactions, order history, and technical support cases.
  • Generate reports and maintain organized documentation related to parts and Customer Service.
• Continuous Improvement
  • Identify opportunities for process improvements and efficiency in Customer Service and parts management.
  • Work with the team to implement changes that enhance the customer
• Team Collaboration
  • Collaborate with the sales, technical, and marketing teams to address customer needs and support business growth.
• Specific Tasks for Position
  • Occasional sales interactions and
  • Prepare quotes as needed for parts and finished goods equipment sales
  • Solicit sale of new or additional services or products to any customers that are assisted with Customer Service issues.
  • Assist walk-in customers with part
  • Occasional
  • Pulls and ships
  • Assembles parts needed for
  • Maintain the parts
  • Assist in inventory counts and stock
  • Other duties as

Qualifications:

• Education: High school diploma or equivalent; additional technical or vocational training is a plus. Bachelor's degree in Business, Marketing, Agricultural Business & Economics or related field preferred.
• Experience:
  • Minimum of 2-3 years experience in Customer Service, preferably in a technical, manufacturing industrial environment.
  • Strong communication and interpersonal
  • Technical aptitude and the ability to understand complex equipment and parts and basic use of hand-tool knowledge.

• Excellent problem-solving and decision-making
• Proficiency in using customer relationship management (CRM) software and parts inventory system.
• Organized and detail-oriented with a strong focus on
• Customer-centric attitude with a commitment to delivering exceptional
• Ability to work in a fast-paced and dynamic

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to

stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. The role may evolve as the needs of the organization change.