Address
Form of workCompany:Driven Brands
About Fix Auto:
Fix Auto (a division of Driven Brands) has been in operation for more than 35 years. We perform Auto Body & Collision Repair Services and we are considered experts in the industry. Fix Auto is recognized by all major insurance carriers for referral business and we maintain specific Direct Repair Programs with carriers as the Auto Collision Repair Shop of Choice. Customer Service Excellence is our #1 Priority. The impeccable quality of our service is shown by the loyalty and satisfaction of our customers as measured in third party Customer Service Reports. We take care of everything for the Customer, keys to keys, as well as offer a lifetime guarantee on our work and services. Additionally, we ensure all vehicles are repaired to manufacturer specifications by certified repair technicians ensuring safety and the highest quality repair.
Fix Auto prides itself in offering one of the most desirable cultures and work environments that you will find anywhere in the industry. Therefore, we only hire the elite, highest quality people out there. We are committed to our team members training, growth and success and we are invested in ensuring our team members reach their goals.
Compensation & Benefits:
We offer additional benefits including health and life insurance, 401K, and paid time off. We pride ourselves in offering a competitive compensation package to ensure our team members are satisfied and taken care of based on individual performance and contribution.
JOB DESCRIPTION:
Customer Service & Retail FrontDesk Associate - Experienced & Entry Level Positions Available!
Are you a people person? Do you love helping others? Motivated by results?
If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!
Experience is VALUED...
Experienced Customer Service professionals with automotive industry experience can join our team right away making up to $18 per hour.*
...but no experience REQUIRED!
Some of our most successful Customer Service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!
PAID TRAINING AVAILABLE!
We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*
What our Customer Service Reps love about Auto Glass Now:
- Full-time & part-time schedules are available
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees
- SAME DAY PAY available through myFlexPay
As a Driven Brands Auto Glass Customer Service Rep, your job will be to:
- Intake and assist walk-ins, appointments, and returning customers
- Create estimates, price quotes, and invoices for auto work
- Answer phones and return customer calls
- Provide excellent Customer Service
- Assist Manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude
All our CSR's need to meet the following requirements:
- Must have a positive attitude and Customer Service mindset
- Must have basic computer skills
- Must have strong communication skills
- Bilingual (Spanish) proficiency is a plus!
- Prior phone or call center experience is a plus!
*or more in markets with a higher cost of living
#LI-DNI
#DBHVOL
Position Location:
California
Compensation Range:
$13.00 - $25.00
Compensation Frequency:
Hourly
Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
