Customer Care Associate

We represent and elevate some of the largest food and beverage companies in the nation, and have recently signed a contract with a home improvement brand and a government-funded communications program. As a leader in business development and customer acquisition, we consistently provide a high-quality customer experience that our clients have come to rely on as their primary source of outreach and education for their local target demographics.

As we continue to grow and expand our operations we are looking for a dynamic individual to join our team as a Customer Care Associate that fits into a fast-paced, friendly and competitive environment. Currently, we are looking for a Customer Care Associate that is forward-thinking, solution-oriented and can hit the ground running representing major clientele here in Southern California.

Customer Care Associate Responsibilities:

• Meet with customers to educate them on available government assistance programs and aid them in determining eligibility and processing enrollment requests
• Will develop the education necessary to serve as the main point of contact between our client and their customers
• Attend daily training courses with our Directors to ensure that all employees are well versed on our client's products and services
• Ability to work cohesively with our sales team in order to effectively communicate with customers in regards to products and services
• Use corresponding personal and interpersonal communication skills to deliberately educate customers on services available
• Make customer needs the primary focus on every conversation; actively listen to what the customer is saying to better execute their desires, build rapport and take action to ensure their loyalty, trust and satisfaction

Customer Care Associate Qualifications:

• High School Education / GED is required
• Highly organized and communicative with both colleagues and customers
• Must be confident public speaking in order to present information to customers in a clear and concise approach that will help to close sales
• Ability to adapt to a dynamic environment that is based on innovative technology
• Ability to multitask and manage time effectively to ensure that all customer's needs are being met in a timely manner

Job Type: Full-time

Pay: $17.50 - $28.00 per hour

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• San Bernardino, CA: Relocate before starting work (Required)

Work Location: In person