Parts Counter Sales

Flint Equipment Company is a leading John Deere equipment dealer of the southeastern United States. Flint is committed to providing customers with unparalleled equipment service and solutions.

Position Specifics

Department: Parts

Reports to: Parts Lead, Parts Manager

Dealer Profile Administration (DPA) Code: Parts & Service Sales Rep

Purpose

This entry level position is responsible for providing exceptional customer service while supplying customers with timely & accurate information regarding accounts, products, rates, & services offered.

Responsibilities

• Providing excellent customer service to service department, counter & phone customers
• Provides recommendation for sales of additional related or needed parts or accessories
• Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status
• Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise
• Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor
• Assists with preparing and maintaining professional showroom image and merchandise displays
• Assists in keeping parts department clean and orderly
• Routinely lifts items weighing up to 50 lbs

Experience, Education, Skills and Knowledge

• High School diploma or equivalent experience
• Experience connecting with customers, maintain professional image, establish rapport
• Demonstrated basic understanding of the selling processes
• Demonstrated ability to manage multiple projects simultaneously with a degree of independence
• Experience using standard desktop load applications such as Microsoft Office and internet applications