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Form of workRecertification Assistant
Are you a passionate professional looking for a great culture and an opportunity to grow with an organization? Episcopal Retirement Services has been votes one of Cincinnati's TOP EMPLOYERS for 13 years running and we are hiring passionate professionals. To learn more about ERS and our award-winning culture: https://youtu.be/3jEMW29lmCs
When you love what you do, it shows!
Episcopal Retirement Services has an award-winning culture and a robust mix of available benefits and perks that may include:
- Medical, Dental, and Vision Insurance Plans
- Generous PTO
- Health Savings Account
- Short-Term and Long-Term Disability
- 403B
- Discounted Meals
- Internal Promotions
- PayActiv
- Tickets at Work
- Life Insurance
- Tuition Reimbursement
- Employee Referral Program
Minimum Qualifications:
- High school or GED required.
- Prior customer service or clerical experience preferred.
- COS and/or SCHM certification beneficial.
- Has strong computer skills.
- Has the ability to maintain confidentiality.
- Moves packages and supplies weighing up to 25 lbs on a regular basis and up to 50 lbs on an occasional basis.
- Is able to move occasionally throughout the Community.
- Is able to read, write, speak and communicate effectively in the English language; has the ability to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the essential functions of the position can be fully met.
- Is able to relate to and deal tactfully with team members across multiple processes, have strong interpersonal skills and maintain good working relationships with team members, residents, family members, visitors, government agencies, and the general public.
- Must be fully up to date with required vaccinations.
As a Recertification Assistant you can expect to:
- Creates and maintains an atmosphere of warmth, welcome and positive emphasis. Ensures guests/visitors abide by existing rules and reports suspicious persons/information to the Community Manager.
- Answers telephone; determines nature of call and directs caller to appropriate individual or department. Receives inquiries from team members, residents and guests and releases information in accordance with established policies and procedures.
- Takes an active role as part of the Community team, helping with all administrative tasks when necessary or as assigned. These may include, but is not limited to, filing, copying, mailings, composing and typing confidential/medical material, formatting/revising existing documents and compiling activity sign-up sheets.
- Ensures all recertification papers are signed and sent out according to HUD, LIHTC and HOME regulations; verifies receipt of needed information prior to each resident’s recertification date; and assists residents with the recertification process as necessary.
- Completes the recertification and all paperwork on time for each resident.
- Takes the initiative to think of new ideas and processes to help both residents and team members.
- Creates and sends HAP monthly. Verifies payment in security systems.
- Operates copier, postage machine, fax machine, laminating machine and paper shredder. Maintains and reports equipment malfunctions to Community Manager or places service calls as required.
- Attends educational and on-the-job training classes as required.
- Provides outstanding customer service to all customers in accordance with ERS’s expectations and values.
If you desire joining a team that will value you, APPLY today! Immediate consideration is given to qualified applicants. We look forward to speaking with you!
ERS is committed to providing equal opportunity for employment and advancement to all team members and potential team members. There will be no discrimination in employment practices because of race, color, religion, sex, national origin, ancestry, age, sexual orientation, physical or mental disability (except where reasonable accommodation would not enable the disabled person to adequately perform the essential functions of the position) , military status, genetic information, or any other characteristic protected by applicable law.
