Hotel Assistant General Manager

The Holiday Inn Canton – Belden Village is searching for a leader with a passion for hospitality and delivering exemplary customer service, a great coach who can mentor and develop a team and an overall trendsetter who is willing to elevate and deliver service to the Radius Hospitality standard.

This dynamic Assistant General Manager candidate will be responsible for managing the hotel , supporting all aspects of the operation including guest and employee satisfaction, financial performance, and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Role Responsibilities:
Ensures that all brand standards are being maintained in each area of the property

Oversees the operation of the all hotel property departments including our Twenty/20 taphouse

Maintains current licenses and permits as prescribed by local, state and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Ensures compliance with all corporate accounting procedures

Cover front desk shifts as needed

Ensures each department has accurate and complete inventory and all supplies are maintained

Assists and approves department managers scheduling against guest and hours/occupied room goals.

Assist team supervisors and managers with constructive coaching and counseling

Motivates and empowers staff to solve guest issues

Focused on guest satisfaction scores and strategies to improvements

Provides excellent customer service by being readily available/approachable for all guests

Ensures training and onboarding of all new team members are thorough and completed in a timely fashion

Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Every weekend

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift

Weekly day range:

• Every weekend

Ability to Relocate:

• Canton, OH 44718: Relocate before starting work (Required)

Work Location: In person