Part-Time Guest Services Representative (Das Rec)

Job Summary

Under general supervision, assists in ensuring customer satisfaction and safety for employees and visitors at Parks and Recreation Department aquatics facilities and programs.

Primary Duties and Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Assists in ensuring the delivery of high quality and consistent programs and services to the community.
• Prepares and assists in maintaining facilities including but not limited to DAS REC, New Braunfels Recreation Center, to ensure a safe condition and to meet community needs; must be in compliance with the City's strategic objectives, policies and procedures, and State and Federal laws.
• Assists in promoting departmental programs and city-wide special events coordination and setup.
• Answers incoming calls and provides departmental program information in person and via the telephone; greets recreation center guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations.
• Assists in managing a variety of front desk activities including processing of transactions via cash, check and credit card payment methods; operate computer registration and reservation system.
• Assists in reaching sales goals for memberships, personal training, class registrations, etc.
• Assists in maintaining a clean recreation center environment by providing custodial services as needed.
• Performs other duties as assigned or required.

Education, Experience, Licenses and Certifications

Must be sixteen (16) years of age; AND one (1) year customer service/public interaction experience is preferred.

Knowledge, Skills and Other Requirements

• Operational characteristics, services and activities of an aquatics facility.
• Principles and practices of customer service.
• Cash, check, and credit card transaction processes

• Interpreting customer and facility needs and solving customer service and public relations issues.
• Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
• Operating and maintaining a personal computer utilizing a variety of business software and communications equipment.
• Effective, clear and concise communication, both verbally and in writing.

• Work is performed in an office environment and indoors in all weather conditions, with potential exposure to hazardous chemicals, wet surfaces, pool maintenance equipment, infectious diseases and blood borne pathogens; is subject to sitting, standing, bending and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds.
• Must be able to work irregular hours including weekdays, weekends, holidays, early mornings and late evenings.
• May be required to work immediately before, during or after an emergency or disaster.
• NOTE: This position is designated safety and/or security sensitive.