Hotel Guest Service Representative

Needing someone flexible and available to work holidays and weekends. Current openings are for all shifts 8am-4pm ;4pm-12am ; 12am-8am. With the holidays coming up it is important to note we are a hotel and operate 365 days a year. Christmas will be double pay and New Years day will be time and a half.

• Registers guests into the hotel in a prompt and courteous manner;
• Operate front office equipment, including computerized property management system;
• Utilizes upselling techniques to maximize room rates;
• Prepares for group check in and check out;
• Becomes informed of events and/or functions in the hotel during the shift;
• Checks guests out of the hotel; processes customer payments according to established policies and procedures;
• Understands room status and room status tracking;
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins and special requests;
• Responds to guests requests promptly and accommodates special requests whenever possible;
• Promotes hotel services, facilities and outlets; knows room locations, types of rooms available, room rates and all hotel services and amenities;
• Provides guests with information such as local attractions and directions;
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor (s) of major problems, complaints, disturbances, or unhappy guests;
• Books guest reservations; assists in pre-registration and blocking of rooms for reservations;
• Understands reservations cancellation procedures;
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; thoroughly understands and adheres to proper credit, check cashing and cash-handling policies and procedures;
• Posts all charges; completes cashier’s report, prepares deposit, and counts cashier bank;
• Issues, controls, and releases guest safe-deposit boxes;
• Mans business telephones, including PBX (switchboard) operation; practices proper telephone etiquette;
• Maintains the cleanliness and neatness of the front desk area;
• Coordinates guest room maintenance work with the maintenance personnel;
• Attends departmental meetings;
• Uses proper mail, package and message handling procedures;
• Issues, controls and releases guest room keys and property master keys;
• Understands that business demands sometimes make it necessary to schedule employees from their accustomed shift to other shifts;
• Treats all other employees and guests with dignity and respect.

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person