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SalaryOverview:
The eligible candidate should meet a multitude of qualifications, including but not limited to: willingness to work up to 28 hours a week and maintain flexible schedules that allow them to work evenings, weekends, holidays and some daytime events. They also must be comfortable working all SS&E Events, including but not limited to: basketball games, hockey games, concerts, family shows and special events.
In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development. Responsibilities:
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This position is responsible for providing direct leadership to our Guest Services staff, assuring all guests are treated like family and that memorable moments are created before, during and after their visit.
The eligible candidate will will model Spurs Sports & Entertainment company values (Integrity, Success & Caring) and coach Part-Time Guest Services Representatives to do the same. This position will also be responsible for preparing nightly paperwork, ensuring Guest Services locations are always event-ready, briefing the staff on event details, offering supervisory assistance, and submitting paperwork at the end of the night. A Lead Representative will also assist with various service initiatives and is responsible for general administrative assistance and other event coordination duties as assigned by their direct reports.
The eligible candidate should meet a multitude of qualifications, including but not limited to: willingness to work up to 28 hours a week and maintain flexible schedules that allow them to work evenings, weekends, holidays and some daytime events. They also must be comfortable working all SS&E Events, including but not limited to: basketball games, hockey games, concerts, family shows and special events.
In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.
1.) Arrives early on weekend event days to answer pre-event phone calls and e-mails
2.) Ensures Guest Services locations are always event-ready by keeping cameras and radios charged, stocking promotional items and supplies, updating calendars and phone lists and organizing nightly resources .
3.) Demonstrates creativity, persistence, “Arena Awareness” and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests.
4.) Proactively encourages internal and external feedback to improve the guest and employee experience, while modeling our values and service standards and coaches teammates to do the same.
5.) Provides support to the Experience Innovation Manager, Experience Innovation Associate
Manager and Service Innovation Coordinators by executing service initiatives and assisting with
event coordination needs
6.) Ensures event paperwork is accurately completed and correctly organized before scanning and filing. Also ensures Guest Services locations are properly closed and well maintained before releasing the staff at the end of each event night.
Qualifications: 2.) Ensures Guest Services locations are always event-ready by keeping cameras and radios charged, stocking promotional items and supplies, updating calendars and phone lists and organizing nightly resources .
3.) Demonstrates creativity, persistence, “Arena Awareness” and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests.
4.) Proactively encourages internal and external feedback to improve the guest and employee experience, while modeling our values and service standards and coaches teammates to do the same.
5.) Provides support to the Experience Innovation Manager, Experience Innovation Associate
Manager and Service Innovation Coordinators by executing service initiatives and assisting with
event coordination needs
6.) Ensures event paperwork is accurately completed and correctly organized before scanning and filing. Also ensures Guest Services locations are properly closed and well maintained before releasing the staff at the end of each event night.
- Must exhibit strong leadership qualities
- Must have prior customer service experience
- Must have excellent verbal and written communication skills
- Must be detail-oriented and highly organized with an ability to simultaneously handle multiple
- Must be proficient at typing and using a computer
- Must be able to work long and flexible hours, including evenings, weekends, and holidays
- Must be able to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push
*SS&E is an Equal Opportunity Employer*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
