Guest Services Representative

Guest Service Agent

FLSA Classification
Non-Exempt

Reports to
Guest Service Manager or Guest Service Supervisor

Date
June 2021

JOB DESCRIPTION

Summary/Objective
The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service requests. Also responsible for collecting monies for services rendered during a guest’s stay.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Peachtree Hospitality Management standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of appearance and grooming, which include wearing a correct name tag when working.
• Always comply with Peachtree Hospitality Management standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk.
• Check all guests into and out of the hotel in a friendly and efficient manner.
• Confirm credit and payment method at check in and confirm full payment at check out.
• Log all requests and confirm completion through brand tracking tool.
• Review rooms inventory and house count for availability and rates.
• Book reservations for day of arrival or future stays.
• Balance and prepare individual paperwork for closing of shift.
• Balance bank daily.
• Maintain and understand special guest programs and franchise related programs including the completion of required brand training.
• Conduct daily bank drop with a witness and according to standards.
• Run daily arrival report and highlight all special requests.
• Always maintain a clean and organized work area.
• Distribute package and mail to guests for delivery or inform guest of receipt as necessary.
• Have thorough knowledge of the front desk system for all Guest Services.
• Perform other duties as requested by management.
• Attend all training/meetings as requested by management.

Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressured situations.
• Must be able to work with and understand financial information and data, and basic arithmetic function.

Physical Demands

• Long hours sometimes required.
• Light work-exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand throughout the entire shift.

Travel Required

• 0%

Required Education and Experience

• High School Diploma or GED certificate is preferred, and/or equivalent work experience.
• Previous experience in the hospitality industry preferred.

Peachtree Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employee signature below indicates the employee’s understanding of the requirements, essential functions and duties of the position.

Employee______________________________________ Date__________________

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Ability to Commute:

• Austin, TX 78735 (Required)

Work Location: In person