Bilingual Healthcare Front Desk, Onsite In Sacramento (Hmong/Vietnamese/Arabic/Russian)

Molina Healthcare is hiring for a bilingual (preferred English along with Mandarin, Chinese, Russian, or Spanish) Front Office Health Plan Specialist, for our One Stop Help Center in Sacramento, California. 

The Front Office Specialist will be based out of our Sacramento ‘One Stop Help Center’ (OSHC) and will work directly with members, perspective members, community partners, and the public who visit Molina’s storefront.

This role will also lead the day-to-day operations of programs, meetings, community partner appointments, and presentations at the storefront and ensures that all those accessing the storefront have the best customer experience and can link to community services and resources.

The Office Specialist will provide walk-in customers with information and materials about Molina Healthcare. Direct customers to the appropriate department(s). Ensure all Marketing and Health Educational Materials are available for display and distribution.

This is an In-Office position. It will require you to work from our Sacramento office Mon-Fri 8:30am -5:30pm. 
Bilingual candidates are needed: Preference is English along with Mandarin, Chinese, Russian, or Spanish.

Highly Qualified Candidates Will:

• Be bilingual, Preference is English along with Mandarin, Chinese, Russian, or Spanish.
• Have great customer service experience, both face to face and on the phone
• Have solid, steady work history
• Great computer skills
• Experience in the medical or healthcare field in some aspect. Insurance experience, community involvement, community resource experience highly desired.
• Must live within a reasonable driving distance to the office in Sacramento

Job Duties

• Answer questions for walk-in customers about Molina Healthcare.
• Assist in directing customers to the appropriate department(s).
• Answer incoming calls and provide information about Molina Healthcare.
• Assist in navigating the Molina Healthcare website to identify a network provider.
• Ensure adequate inventory level of Company materials, coordinate with Community Engagement team members for restocking.
• Oversee the Kid’s Corner; ensure the area is clean, stocked with books and safe for children.
• Ensure storefront opens and closes in a timely manner
• Ensure that all material displays contain adequate supplies for the day.
• Maintain a daily tracking log of visitors entering store, what information was requested, and how they were assisted.
• Schedule and coordinate community partners and the services being offered at the site
• Assist with booking member appointments, meetings, and conference room access with internal and external parties
• Assist and support with general administrative day to day duties 
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Job Qualifications
Required Education: Bachelor’s Degree or equivalent, job-related experience.
Preferred Education: Bachelor’s Degree in Marketing or related discipline.

Required Experience:

• Min. 3 years of related experience (e.g., front office, marketing, business development, community engagement, healthcare industry).
• Demonstrated exceptional networking and negotiations skills.
• Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.
• Must be able to sit and stand for long periods.
• Must be able to lift 30 pounds.

Required License, Certification, Association:

• Must have valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation.

Preferred Experience:

• Bilingual, Preference is English along with Mandarin, Chinese, Russian, or Spanish
• Medical/health care knowledge
• Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus.
• Experience working with low-income populations.
• 3 – 5 year experience in a front office, or medical setting, preferably in a health care or outreach setting. 

Key Words: Receptionist, Front Office, Customer Service, Medical, Front Office, Office Manager, Community Connector, Non-clinical, Community Engagement, Public Health, Healthcare, Health Care, Managed Care, MCO, Medicaid, Medicare, HEDIS, CAPHS, equity community health advisor, family advocate, advocacy, health educator, Face to face, liaison, promoter, outreach worker, peer counselor, patient navigator, health interpreter, public health aide, community lead, community advocate, nonprofit, non-profit, social worker, case worker, housing counselor, human service worker, Navigator, Assistor, Connecter, Promotora, Marketing, managed care, MCO, member, market, screening, education, educating, bilingual, trilingual, Arabic, Russian, Spanish, Chinese, Mandarin

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