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We are looking to hire an upbeat Night Auditor to assist with checking guests in an out of our establishment. The Desk Clerk will assist guests with inquiries, problems and complaints. The Desk Clerk will be responsible for receiving guests’ payments and for balancing cash at end of shift.This process will require knowledge of Microsoft Excel.
To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.
Front Desk Responsibilities:
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
- Performing night audit checklist.
Front Desk Requirements:
- High school diploma or suitable equivalent.
- 1+ years Front Desk Agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
- Available to work shifts, over weekends and on public holidays.
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Morning shift
- Overnight shift
Work setting:
- In-person
Work Location: In person
