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SalaryJob Description : Guest Services Agent
The ideal candidate is organized, self-motivated, a strong team player, passionate about the hospitality industry, and can deliver legendary guest services.
Responsibilities and Duties
Major responsibilities include:
•Welcome guests cordially upon check-in.
•Handle all arrivals, registrations, credit approvals, room assignments, and verification of number of nights and rates.
•Register and check-out guests.
•Post hotel charges.
•Run all necessary desk reports.
•Audit computer at the end of shift.
•Maintain accurate balance of cash throughout the day.
•Count cash turnover to ensure proper amount is turned over from previous shift.
•Count bank at the beginning and end of each shift.
•Accept same day or future reservations when reservations department is closed.
•Maintain a good line of communication from shift to shift.
•Provide a high level of customer service at all times.
•Answer all inquiries politely and enthusiastically.
•Follow up on all due-outs and report to supervisor/manager.
•Handle all complaints/comments attentively and with understanding.
•Actively participate in achieving a safe work environment.
•Perform other related duties as instructed by supervisors.
Qualifications and Skills
Qualifications:
•High school degree; college degree a plus.
•Must be 21+ Years Old
•A minimum of 1 year experience.
•Excellent communication skills.
•Proficient computer skills.
•Customer service and prioritizing skills.
•Knowledge of the city and surrounding areas.
•Ability to work a flexible schedule based on business needs.
Physical Requirements:
•Ability to stand for long periods of time (which may include an entire shift).
•Must able to handle multiple tasks that require walking, lifting (up to 40 lbs.), reaching, and bending frequently.
Job Type: Part-time
Job Type: Part-time
Pay: $9.00 - $9.50 per hour
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 2 years (Preferred)
- Front Desk: 2 years (Preferred)
Work Location: In person
