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Form of work POSITION SUMMARY:
The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).
QUALIFICATIONS:
Education, skills and experience:
• High school diploma or equivalent
• Previous medical office experience preferred
• Ability to demonstrate excellent Customer Service
• Experience with computers and the ability to learn, navigate and function in various computer applications
• Strong, clear, English telephone and oral communication skills
• Ability to multi-task successfully and efficiently
• Ability to maintain confidentiality and to comply with HIPAA guidelines
• Minimum typing speed of 30 wpm required
