Care Coordinator / Medical Assistant (part time)

at SideBy Care

Remote

About the Company

SideBy Care delivers whole-person care to help clients discover the drivers of functional GI disorders and personalized coaching to achieve long-term health. SideBy Care provides clients with an expert team of registered dietitians, gut-brain therapists, and Care Coordinators, we support clients with regular care team visits, educational videos, plus personalized care plans and coaching.

About the Role

Our rapidly growing virtual practice is seeking a motivated individual to join as our part-time Care Coordinator supporting our clients. In this role, you will work directly with a multidisciplinary team of healthcare professionals to facilitate exceptional care for our clients.

Schedule: Monday through Friday, no weekends, and flexible work hours. Ten hours per week, with potential to increase.

Compensation: $25.00 to $28.00 per hour, depending on experience.

Benefits: Work from home, flexible hours

Job Duties:

Client Welcome & Assistance

• Welcome new clients: Be a warm and welcoming first contact for our new clients, ensuring they feel valued and have a great first impression
• Onboarding: Complete onboarding call with newly enrolled clients
• Client Intake: Welcome all clients with kindness and compassion. Execute intake checklist [as defined by practice], perform trained documentation workflows in EMR

Medical Records Management

• Enter client data and medical documents into Electronic Medical Record (EMR)
• Maintain accurate and up-to-date electronic medical records, ensuring compliance with confidentiality and data protection regulations
• Collaborate with healthcare providers to ensure timely access to client information for clinical decision-making

Appointment Coordination

Support scheduling client appointments

Laboratory Management

• Assist client coordination for lab work needed, including managing incoming faxes of results

Client Relationship

• Provide an exceptional client experience: client-centric service, support, compassion, and care to all clients
• Work independently and collaboratively with the Practice Manager to serve as a seamless link between clients, care team and practice staff to ensure optimal experience for all clients and practice providers
• Support and reinforce care plan guidance from the care team by providing check ins and gentle reminders to clients in between visits
• Assist in addressing client concerns and requests through client triage, collecting pertinent information to escalate to the provider team as necessary
• Other duties as assigned

Qualifications

Minimum Qualifications:

• Three years of relevant professional experience in a healthcare office is preferred
• Strong attention to detail, and the ability to work independently
• Excellent communication (verbal and written), clinical and interpersonal skills.
• Demonstrates strong work ethic and reliability (i.e. attendance and punctuality)
• Ability to create and sustain meaningful client experiences.
• The ability to quickly resolve issues and think outside the box
• Knowledge of medical terminology. Must be able to efficiently communicate with clients and providers using appropriate language.
• Proficient with all remote working tools including web browsers, online applications such as video conferencing and EHRs
• Modern computer with adequate compute and storage for remote office work and a reliable internet connection fast enough to support high quality video calls
• Quiet dedicated working environment

Preferred Qualifications:

• Certification as a Medical Assistant in good standing required
• Knowledge and use of EHRs (Healthie experience is a plus!)

Applicants interested and qualified for this position are encouraged to submit their resumes for consideration.

Sideby Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.