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Form of workThis is a re-advertisement. If you have previously applied to this JC, you do not need to reapply.
If you are seeking an exciting opportunity to work on a broad array of technology, with a diverse and expansive customer base, we have the position for you. We are looking for a motivated, energetic, and team-oriented technician with experience delivering exceptional service. Under the general supervision of the Information Technology Supervisor ll and the technical direction of the Unit Lead of the Paper Data Capture & Secure Data Exchange Unit, the Information Technology Specialist I will perform a variety of recurring, well-defined tasks requiring innovative problem-solving to support unit services, processes, and defined procedures. The Paper Data Capture (PDC) Team is responsible for providing hardware and software support for the PDC Service, which is comprised of Franchise Tax Board's Data Capture systems IPACS and iCapture, and multiple high-speed scanners. The Information Technology Specialist provides services which encompass the System Engineering domain. All duties are performed within the framework of the department's mission and values and in line with the department's policies and general procedures.
The Secure Data Capture and Technology Tools Section provides 24x7 enterprise support to both internal and external systems. This position may require occasional off hours support; you must be flexible to adapt to changing priorities and able to occasionally adjust work schedules to meet operational needs.
About the Technology Services Division (TSD). The mission of TSD is to securely deliver and support Information Technology solutions and services essential to the success of the FTB's mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB .
Learn more about other FTB technical roles at this FTB microsite .
Need help understanding the hiring process or have questions about FTB? We'd love to talk to you! Before applying, read through these step-by-step instructions to apply , or contact us at IT.Recruit@ftb.ca.gov . Please include the job control (JC) number and the position title in the subject line.
Additional positions may become available (RPA 2324-00140).
Please complete this optional survey letting us know how you heard about this position by clicking here .
You will find additional information about the job in the Duty Statement .
Working Conditions
This position is eligible for remote-working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for tele work.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST I
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-388970
Position #(s):
564-290-1402-XXX
Working Title:
Paper DataCapture Information Technology Support Specialist
Classification:
INFORMATION TECHNOLOGY SPECIALIST I $5,960.00 - $7,988.00 A
$6,554.00 - $8,784.00 B
$7,197.00 - $9,643.00 C
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.
FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.
Department Website: http://www.ftb.ca.gov
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify .
CALIFORNIA CODE OF REGULATION, SECTION 172 : All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/31/2023
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Franchise Tax Board
Attn: Classification & Hiring Unit - Paul Schmidt/IT Workforce
P.O. Box 550
Sacramento , CA 95812-0550
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Franchise Tax Board
Classification & Hiring Unit - Paul Schmidt/IT Workforce
9646 Butterfield Way
Sacramento , CA 95827
Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
07:00 AM - 06:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Other - A cover letter is required and must be included.
- Other - If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers . If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).
- Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement:
The Franchise Tax Board's Mission is to help taxpayers file tax returns timely, accurately, and pay the correct amount to fund services important to Californians. Given this mission statement, describe how your knowledge, skills and abilities make you the best candidate to carry out that mission on behalf of Paper Data Capture Operations. In order for your response to be evaluated for consideration, you must provide specific examples that include the job/position where those knowledge, skills, and abilities, were demonstrated.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.
- Ability to understand technology impacts to business areas
- Ability to be flexible and develop new skill sets
- Ability to manage multiple workloads and priorities
- Ability to work in a team environment while demonstrating initiative, integrity, ownership, and accountability
- Ability to identify, perform research, and make recommendations with some or no assistance
- Ability to provide quality customer service and to effectively communicate verbally and in writing with target audience in mind
- Ability to document problems, write procedures, and perform training
- Knowledge of application development, ticket and defect tracking systems
- Knowledge of Structured Query Language (SQL), XMLQuery (XQuery), and Oracle, MS SQL Server, and DB2 database
- Knowledge of Windows10/11, Windows Server 2012/2016/2019 and Red-Hat Enterprise Linux (RHEL) operating systems
- Knowledge of PC and server hardware, physical and virtual
- Knowledge of general concepts, policies, methods, and best practices related to Information Technology, including Systems Development Lifecycle (SDLC) and Information Technology Infrastructure Library (ITIL) processes
- Knowledge of IBML Fusion Scanners, IBML SoftTrac Capture Suite and providing direct customer support resolving issues related to enterprise Paper Data scanning
- Knowledge of Franchise Tax Board's (FTB) Paper Data work flow from initial scanning of Paper Data through downstream delivery of data to FTB's Enterprise Tax and Accounting Systems or equivalent systems
- Knowledge of FTB Paper Data Capture suite of applications iCapture, Image Processing and Cashiering System (IPACS) and Deposit21 or equivalent
- Knowledge of FTB's Enterprise Data to Revenue 2 (EDR2) Project and associated impacts to Paper Data Capture processes or equivalent
Benefits
Benefit information can be found on the CalHR website .
In addition, Franchise Tax Board offers the following:
- Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities
- On site conveniences include: A variety of dining options
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.ftb.ca.gov
Human Resources Contact:
Classification & Hiring Unit
(916) 845-3608
