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SalaryPurpose of Position
The Owner Services Account Manager plays an essential role in the EJM mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members have the ressponsibility for ongoing Owner care by providing exemplary personalized customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence. The Account Manager is prooactive in recognizing and resolving Owner issues and problems and provides Owners with timely, accurate and apporpirate communication.
Tasks and Responsibilities
- Exceptional interpersonal, written, and verbal communication skills.
- Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
- Self driven and takes initiative to understand work processes within position and beyond.
- Customer service experience; experience in aviation a plus.
- Eager to learn about the private aviation industry and gain personal and professional growth.
- Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation.
- Superior attention to detail, with the ability to work in a fast paced environment
- Exceptional ability to handle confidential information in a professional manner
- Strong interpersonal skills with the ability to thrive in a team environment
- PC skills including MS Office Suite (Word, Excel, PowerPoint), Outlook and Internet
- Ability to efficiently access and enter data using computer systems
- Ability to enter data while speaking with callers
- Occasional travel may be required
Education
Years of Experience
Core Competencies
Knowledge, Skills, Abilities and Other (KSAOs)
- Exceptional interpersonal, written, and verbal communication skills.
- Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
- Self driven and takes initiative to understand work processes within position and beyond.
- Customer service experience; experience in aviation a plus.
- Eager to learn about the private aviation industry and gain personal and professional growth.
- Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation.
- Superior attention to detail, with the ability to work in a fast paced environment
- Exceptional ability to handle confidential information in a professional manner
- Strong interpersonal skills with the ability to thrive in a team environment
- PC skills including MS Office Suite (Word, Excel, PowerPoint), Outlook and Internet.
- Ability to efficiently access and enter data using computer systems.
- Ability to enter data while speaking with callers.
- Occasional travel may be required.
Benefits Package:
EJM offers a full complement of attractive benefits to our team members, including company-paid Medical, Dental, Vision and Short-Term Disability insurance.
Additional benefits include:
- Generous 401(k) company match - EJM will match 61% of your contributions
- Company-paid life insurance
- Flexible Spending Account (FSA)
- Prescription Drug Benefit Plan
- Three (3) plus weeks of paid time off – accrued on first day of employment
Executive Jet Management is an equal opportunity employer
To ensure a safe environment, we conduct pre-employment drug screening and background checks
