Order Operations Manager

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It's the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.
Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We're a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes' 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We're backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.
As an Order Operations Manager, you will collaborate with the Deal Desk Team to assist in the day-to-day job of supporting the Sales Organization, quoting and other process enablement, building scalable bookings processes, and ad-hoc projects. You will be a founding team member who will be instrumental in helping to build the Order Management function at Ironclad.
What You Will Be Doing:

• Serve as primary point of contact to support the Field Sales team for all questions related to opportunity bookings, subscription management, and license delivery protocols.
• Review submitted sales orders for accuracy and completeness per company guidelines, and partner with Deal Desk, Revenue Accounting, and Billing Teams to efficiently execute the opportunity close process.
• Maintain customer subscription data, ensuring all live subscription data in Salesforce.
• Perform weekly and monthly reconciliations of closed opportunities in Salesforce to ensure accuracy of key metrics such as ARR, Professional Services Revenue, Total Contract Value, and Start/End Dates.
• Partner with internal teams to automate and scale the order process, and to achieve cross-functional goals and initiatives. Examples of internal teams include Deal Desk, Revenue Accounting, Finance, Billing, Legal, Professional Services, Renewals, and Monetization.
• Collaborate with Deal Desk and Sales on non-standard, custom, and/or complex deal structures to ensure accurate documentation to match the intent of the deal.
• Analyze data on sales orders that have been completed to ensure bookings requirements have been completed accurately.
• Maintain and refine data maintenance and integrity across systems.

Key Skills:

• 4+ years of experience in an accounting or operations role.
• Degree in Business Administration, Accounting, Finance, Operations, or other relevant experience.
• Possess strong attention to detail and excellent communication skills.
• Understand Quote-to-Cash procedures, ideally in Salesforce and Salesforce CPQ.
• Working knowledge in Salesforce, Microsoft Excel, and Google Suite.
• Technical aptitude regarding knowledge of system administration and licensing management.
• Be able to work in a fast-paced environment and manage multiple tasks at one time.
• Possess problem-solving and analytical skills.
  Benefits:

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $140,000 - $160,000
The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.