Order Fulfillment Specialist

Job Description:
Insurance Verification Specialist(New Health Care Company)
3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:

• Proven category leadership
• Exposure to attractive end-markets

• Innovation mindset driving improved patient outcomes
• Collaborative customer relationships
• Deep global regulatory experience
• Operational excellence and strong cash flow
• Strong sales growth and profitability with significant recurring sales

We expect the creation of the two companies will be completed by the end of the first quarter of 2024. We will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".
The Impact You'll Make in this Role
The person hired for this position of Insurance Verification Specialist will primarily be responsible for working incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients.
As an Order Fulfillment Specialist, you will display all 3M Cultural Elements daily.

• Providing professional customer service to all internal and external customers
• Working independently as well as team environment
• Willingness to work rotating Holidays and Weekend coverage
• Work hours conducive to the geographical area assigned and open to work areas outside of your assigned area
• Adapts to rapidly changing patient needs for life-saving therapy; thrives on having multiple competing priorities

As a(n) Insurance Verification Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Balance multiple competing priorities from demanding customers in an ever-changing environment
• Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization.
• Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors.
• Communicate patient's financial responsibility when necessary.
• Communicate internally and externally to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians.
• Follow and enforce all Company policies and procedures.
• Develop and manage customer relationships creating loyalty with Clinical Providers
• Meet weekly/monthly/quarterly production expectations based on department priorities
• Be available by phone during working hours
• Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment

Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• Two (2) years of customer service experience
• Two (2) years of experience with Microsoft Office applications including Word, Excel and Outlook Email

Additional qualifications that could help you succeed even further in this role include:

• Two or more years of related healthcare experience.
• Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Demonstrated problem-solving skills.
• Ability to multi-task and adapt in a fast paced and changing environment

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to the San Antonio locationat least4 days per month)
• Onsite 6103 Farinon Dr., San Antonio, TX 78249 Bldg 6

Travel: May include up to None
Relocation Assistance: Not approved
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
The expected compensation range for this position is $41,471 - $50,686, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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