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Form of workOrder Fulfillment Coordinator
COMPANY SUMMARY (“Who are we?”)
We are The Honest Kitchen. We’re a team of pet-obsessed foodies, who put our heart and soul into our work – making a line of human-grade whole foods, treats, and supplements for dogs and cats. We’re a rapidly growing business that was named one of Outside Magazine’s Best Places to Work for 6 straight years and were certified as a Great Place to Work!
We strive for an inclusive work culture that supports a diverse array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We celebrate strong performance and ethical processes, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also uncover new experiences, and collaborate with passionate colleagues.
The Honest Kitchen values a diverse workforce. Women, people of color, people with disabilities, and members of the LGBTQIA+ community are strongly encouraged to apply. The Honest Kitchen believes that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re looking for candidates who can expand our business culture by bringing their whole, authentic selves to work. We strive to provide all qualified candidates with an equitable and accessible recruitment process.
POSITION SUMMARY (“What are we looking for?”)
We are looking for a Order Fulfillment Coordinator! The Order Fulfillment Coordinator is an integral part of the company’s Operations team, with a focus on the movement of finished goods. The Order Fulfillment Coordinator, in conjunction with the Logistics Manager, will be responsible for all Order Fulfillment, with an emphasis on monitoring inventory levels within a multi-warehouse strategy and improving company profitability. The role will involve some/all aspects of Order Fulfillment, inventory planning, and 3PL coordination. The role will also involve the gathering and analysis of transportation data to drive operational decision-making.
JOB RESPONSIBILITIES:
- Coordinate Distributor/Direct Partner orders at all stages, including interacting with buyers at order receipt, inventory allocation, and final delivery. Work to ensure timely delivery of products while maximizing fulfillment rates and minimizing logistics costs.
- Manage Order Fulfillment in an omnichannel environment through day-to-day communication with 3PL operations. This includes order management, inventory management, special projects, and weekly calls.
- Communicate with members of the THK Sales department and coordinate orders in support of team initiatives.
- Resolve order discrepancies with both internal and external parties. Report issues to 3PL and ensure processes are in place to improve future operations.
- Develop and maintain working relationships with key stakeholders, including (but not limited to) external buyers, 3PL partners, and internal THK sales team members.
- Create reports, consume data, and effectively analyze results to support cross-functional groups and inter-department needs.
- Work in various programs such as our EDI platform, OMS system, and WMS system. Become familiar with the systems and troubleshoot issues as they arise.
- Other duties as assigned.
EXPERIENCE REQUIRED:
- Bachelor’s degree in business or related field.
- Minimum 2 years of professional operations experience, preferably working in a fast-paced environment.
- Strong analytical and project management skills.
- Outstanding organization, communication, and timeliness.
- Ability to identify and understand what needs to be accomplished and be willing to drive activities without specific direction.
- Entrepreneurial, solutions-oriented mindset.
- Proficient with common computer programs, including Microsoft Office (with emphasis on Microsoft Excel), experience working in an ERP system (i.e., SAP) preferable.
BENEFITS OF WORKING FOR THE HONEST KITCHEN (“What do we offer?”)
We offer a competitive compensation package, including salary and robust employee benefits. Some key highlights include:
- Time off: We offer a highly competitive time off schedule, including unlimited vacation, in addition to a generous company-paid holiday schedule.
- Health care: Various health insurance plans. We also offer vision, dental, short-term disability, long-term disability, accident, critical illness, an employee assistance program, and an FSA.
- Financial wellness: Enjoy perks like a company 401K with an employer match.
- Mission Driven: Employees can take up to 40 hours of volunteer time a year, and we offer donation matching to non-profit organizations of your choosing!
- Pet Friendly: Pet-friendly offices, zoom calls, and of course, free pet food!
- Finally, we offer a fun, team-oriented work environment where you feel like you are making a difference every day.
The salary range for this role is $26.00-$28.00/hour.
*The Honest Kitchen is an equal-opportunity employer. The Company’s policy prohibits discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status.
