Purpose of the Position:
- Greet patients at the front desk in a timely and friendly manner, and escort patients to the optometry suite.
- Prepare patients for tests by directing and seating patients at eye-testing machines, explaining the purpose of each test.
- Gather preliminary data for the optometrist through patient pre-test: Ask for chief complaint, gather patient’s medical/ocular/family history, measure entering visual acuity, eye pressures, visual fields, color vision, depth perception, blood pressure, and/or obtain retinal photography.
- Accurately record results of patient pretest into Officemate, the Vision Electronic Medical Record. Access data base to schedule, confirm, and update appointments as necessary.
- Confirm patient appointments the day before the eye exams with a live phone call.
- Verify vision benefits, obtain and document authorizations from VSP the day prior to the eye examination. Relays any pertinent vision insurance information prior to the eye exam.
- Verify eligibility for walk-in and same-day patients.
- Submit claims to VSP following the eye examinations.
- Post payments from VSP EOP (Explanation of Payment) statements to patient ledgers and reconcile EOPs twice a month.
- Gather financial data for financials meetings to present to Take Care and the Client, as needed.
- Participate in optometry operations meetings with Take Care and the Client, as needed.
- Answer phones and direct calls appropriately.
- Access voicemail messages and coordinate follow-up in a timely fashion.
- Forward all necessary paperwork to appropriate sources or agencies.
- Obtain prescriptions or orders from outside optometrists/ophthalmologists as necessary
- Enter pertinent information into the vision EMR and/or medical EMR in a timely manner.
- Involved in recall procedures to bring in patients due for their annual eye examinations.
- Order diagnostic contact lenses, eye drop samples, and other products for in[1]office use.
- Coordinate in-house referral appointments for patients needing a physician visit (eg for high blood pressure).
- Handle patient complaints/issues according to policies, and obtain assistance if necessary.
- May require other duties as assigned
Job Requirements:
- High School diploma or its equivalent.
- Optometric-related experience strongly preferred
- Knowledge and experience with Officemate (Vision Electronic Medical Record) preferred
- Must be accurate and very detail-oriented, and be able to multi-task efficiently.
Street Address: 1 Lone Star Pass Building 46, San Antonio, TX 78264-3650