Ops Support Administrator

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.
We are Sustainability in Action - our promise to be environmentally responsible and to help our customers be environmentally responsible too.
Why choose Republic?
Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:

• We protect our colleagues and communities through safe practices everywhere, every day.
• We are committed to serving our customers and communities by going above and beyond to exceed expectations.
• We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
• We are driven to deliver results in the right way.
• We encourage a human centered culture that honors the unique potential and dignity of every person.

POSITION SUMMARY: With a comprehensive understanding of business operations, the Office Manager is responsible for supervising clerical and administrative employees in multiple financial and/or operational functions within a division or business unit. The Office Manager is also responsible for ensuring effective office operations and for overseeing and performing various tasks in conjunction with and to assist the General Manager and/or Division Controller. The Office Manager may also support smaller operations where dedicated functional supervisory resources are not available.
PRINCIPAL RESPONSIBILITIES:

• Coordinates, directs and supervises the work of office staff. Hires, trains, schedules and performs performance management on relevant staff. Sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals.
• Maintains records as required to support compliance with regulatory and statutory requirements.
• Maintains and addresses facility management needs including, but not limited to office supplies, mail and general building maintenance.
• Evaluates and reviews office production and department performance results with the local leadership team and makes recommendations accordingly where performance falls short of targets. This may include, but is not limited to, participation in cross-functional approaches to issue resolution.
• May supervise and coordinate the effective and timely preparation of the budget, general ledger, monthly invoices, accurate monthly billing adjustments, and other projects.
• Develops and implements processes, procedures and policies to ensure compliance with Republic region, area and corporate policies and efficient office operations. Ensures that the staff follows standard operating procedures, taking the appropriate action when performance does not meet targets and objectives.
• Acts as a resource for others in the approach, research and resolution of complex and/or escalated financial and/or operational questions and discrepancies. This includes providing direction or interacting with customers to resolve issues.
• This position may require travel by car, air and/or other modes of transportation.
• Performs other job-related duties as assigned.

QUALIFICATIONS:

• A comprehensive understanding of business operations, transactions and processes and the ability to determine and implement processes and standards in place to meet performance targets.
• Ability to professionally and cooperatively interact and communicate with the region, area and division leadership team as well as staff and customers to accomplish goals in an effective manner.
• Ability to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Ability to effectively coach, mentor and train others to meet performance expectations as described above, as well as, manage performance.
• Ability to effectively manage multiple projects and tasks and meet deadlines.
• Ability to work through others to accomplish goals and objectives.
• Ability to establish processes and procedures to ensure effective department workflow.
• Ability to use MS Office including Word and Excel as well as Company information systems applications including, but not limited, to Lawson, InfoPro, TRUX and ePro.
• Minimum of 5 years of experience in office management, employee supervision, operations or accounting/finance.

MINIMUM REQUIREMENTS:

• High school diploma or G.E.D.
• Minimum of 1 year of supervisory experience in office management, operations, finance/accounting or similarly related function.

Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.