Operations/Events Manager

Metropolitan Theatre Corporation (MTC) opened a new 10-Plex Dine-In Theatre located at The Outlets of San Clemente in San Clemente, CA. MTC is seeking a motivated individual to take on a leadership role in the operations of a high-volume, high-quality and from-scratch kitchen as we provide Southern California an experience like no other! The theatre is not only be serving food to the auditoriums, but will soon be opening a stand-alone, trendy restaurant in the lobby as well.

What we look for in an Operations/Events Manager

• Motivated, achievement-orientated individual with the ability to positively connect with guests.
• Takes pride in providing exceptional services to meet all of the needs of our guests.
• Thrives working in a fast-paced, rewarding environment.
• Passion for and commitment to the restaurant/ theatre industry

Operations Duties & Responsibilities

• Handle tasks such as counting money, making deposits, balancing cash drawers, performing opening and closing procedures, and performing nightly and weekly inventories.
• Assist in creating an environment that consistently provides high levels of service to our guests.
• Resolve guest concerns regarding service, films, concession products, dining experience, condition of facility, their overall experience and more.
• Proficient in all the functions of the POS system.
• Handle floor operations such as allocating resources effectively, recognizing and anticipating problems, and reacting quickly to provide solutions.
• Have a passion and understanding of true hospitality and demonstrate it daily.
• Complete reports accurately and in a timely manner.
• Accomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and when necessary, disciplining theatre/restaurant employees.
• Enforces policies and procedures.
• Control costs by ordering proper amount of product according to business levels. Minimize waste (spoilage/damage).
• Ensure outstanding on-screen presentation by diligently checking the operation and maintenance of the digital projection equipment.
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures. Comply with all legal regulations.
• Manages, coordinates and responds in a timely manner to all requests from the corporate office.
• Delegates projects and assignments to others and follows-up on the performance and completion of their tasks.

Events Duties & Responsibilities

• Facilitate outreach for theatre rentals, IMAX films/documentaries school program, Scripted Bar & Kitchen event rentals.
• Manage digital content on display boards within the theatre.
• Manage Scripted Bar & Kitchen/SC social media accounts - (create engaging and entertaining content.)
• Work with the mall marketing team on special event needs.
• Management of all marketing materials.

Requirements

• Must possess excellent communication skills.
• Must be a team player and have good leadership skills.
• Must have reliable transportation.
• Hours to include nights, weekends and holidays.
• 3 years in customer service/restaurant position
• 2+ years in a leadership role
• Advanced knowledge of MS Office
• Organizational planning and time management.

About the Company

Los Angeles based Metropolitan Theatre Corporation has been a privately held company owned by the Corwin family since 1923. Metropolitan currently operates a diverse collection of historic properties and state-of-the-art multiplexes among its 16 theatres in California, Colorado, and Utah. Metropolitan is focused on achieving its next generation growth plan through new development, theatre acquisitions, and providing theatre management services.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 37 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• San Clemente, CA 92672: Relocate before starting work (Required)

Work Location: In person