Sales Operations Manager

We specialize in providing unique client experiences for weddings, corporate celebrations, social galas, and more!

The Sales Operations Manager, develops and controls drivers to motivate our sales team to develop their skills to achieve their sales goals and KPI targets.

ESSENTIAL JOB FUNCTIONS:

• Monitors future forecast sales revenue to determine operational staff and inventory capacity via the crewing and “busy” calendar in Party Track
• Manages the on-boarding and training of new members of the Sales team
• Conducts weekly contract review and follows-up with comments and recommendations to Sales team
• Outlines Sales expectations and guidelines in our Sales Manual
• Ensures that guidelines are being followed in the Sales Orders while doing contract review
• Provides recommendations for non-active account realignments
• Send quarterly report to upper management with prospecting activity
• Provides monthly reports to the Sales team and General Manager, including monthly Sales targets and YTD sales achievement
• Conducts quarterly meetings with the Operations Manager and line supervisors to identify and streamline sales and operations procedures
• Conduct monthly debrief on largest events (top 3 for month) to determine quality improvements
• Implement metrics and dashboards for key deliverables to support leadership development, business decision-making, problem solving, and performance management
• Oversees and tracks client resolution challenges and issues
• Serves as a subject-matter expert and a key point of contact on tools and processes related to Sales Operations
• Maintenance of CRM Platform along with providing day to day user support and running of reports
• Conducts & monitors sales phone calls, including cold calling potential clients to gather information and data
• Consults with key marketing and sales teams to help drive success across multiple initiatives and identify new growth opportunities
• Manages, develops and control drivers to motivate sales force to develop their skills to achieve their sales goals and KPI targets
• Manages the Inside Sales team
• Other duties as assigned

Qualifications:

• Minimum of five (5) years of outside sales experience within one of the fields of event planning and production, catering services, hotel sales/catering services, trade show exhibit design and production services or similar agency services and production.
• A proven track record of reaching sales targets within a high volume organization while also showing increased sales revenue year over year.
• Must be self-motivated and have a keen understanding of how to hunt for and win new clients within the core target markets of our business.
• Ability to maintain an established client base accounts that will need to continue to be serviced while ensuring you are cultivating a relationship that allows you to secure business within that client’s portfolio that is not currently with Hensley Event Resources

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the crucial functions. While performing the duties of this job, the employee is required to:

· frequently sit, talk and hear.

· frequently stand, walk, and use hands to finger, handle, feel, reach with hands and arms, stoop, kneel, crouch, climb or crawl.

· lift and/or move up to 75 pounds (with a two person carry).

· Specific vision abilities required by this job include close vision.

· The work environment is in a warehouse and the noise level is usually moderate to heavy.

· The temperature will vary from hot to cold depending on the weather.

Job Type: Full-time

Pay: $130,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person