Operations Supervisor

Job Summary:
Who are we?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. For additional information, visit www.livenationentertainment.com.
Venue Nation, a division of Live Nation Entertainment, offers exceptional amphitheater, theater, and club venues nationwide. Our venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
Learn all day-to-day responsibilities of the Operations Department and act as direct support to the Operations Manager. Ultimately be entrusted with acting as MOD on events when designated by General Manager & Operations Manager. The goal is to prepare you to be an Operations Manager and to have you grow with LN.
This role will require you to be onsite 2 hours before doors and approximately one hour after show end. It is to include one 6 hour office day per week on Wednesday 11am-5pm.
Responsibilities:
I. Ensure Optimal Guest Experience

• Foster positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue
• Maintain all LNE Standards, guidelines, policies and procedures as outlined in the Handbook and training materials
• Proactively and creatively solve when patrons present issues and concerns
• Model taking care of the guest first, anticipating problems, keeping the venue clean and safe

II. Recruitment, Training and Development of team members for Guest Services and Internal Security

• Actively participate in recruitment strategy and efforts
• Learn compliance expectations and procedures with LNE Workplace Standards to maintain a working environment that is free of discrimination and harassment
• Learn about conflict resolution in a positive, effective manner
• Use ESS / TMSS to schedule events and team members
• Assist with training staff
• Become a Chexology expert and develop a training/troubleshooting guide for NOS staff

III. Operating the Events

• Work alongside Operations Manager during Event
• Do pre-event checks to verify venue is safe for operation
• Work with security, production, and beverage teams to ensure the room is ready for Doors
• Act as backup lead for tour VIP and M&Gs
• Develop new staff for nightly Supervisor roll
• Maintain open communication policy
• Provides overall leadership and support for all music hall, retail, upsell and security teams
• Supervise event based Guest Service and Internal Security supervisors, ensure tasks & checklist are completed and filed
• Ensure monthly down time checklists are being completed by Guest Service and Security teams
• Assist night of show staff prior to pre-shift meeting to ensure everyone is show ready

IV. Event Reporting / Financials

• Pre-Shift sheets
• Staff position/radio distribution sheets
• Production Meeting spreadsheet
• Ensure incident reports and ejection logs are completed and filed accurately
• Learn on how to plan for staffing and all operational needs within budget guidelines
• Work with Operations Manager on creating and sending monthly vendor requirements

V. Assist with Maintaining Phyiscial Property

• Assist Operations Manager with physical facility to ensure proper maintenance and repair
• Maintains shared annual inspections and facilities maintenance sheets
• Maintain active vendor list
• Maintain organization of Security Office, loft, and mezz storage closet

VI. Enhance Revenue / Control Costs

• Learn about monthly and annual budgets, in conjunction with GM and Operations Manager
• Work with Operations Manager to ensure that all cost centers including but not limited to controllable expenses, labor and vendor agreements are overseen and within budgetary guidelines

VII. Learn Larger Business Aspects

• Learn the differences between event types
• Understand how maintain positive talent relationships
• Acquire a well-rounded knowledge of food and beverage operations
• Think creatively to produce new possibilities in all areas
• Maintain objective viewpoint
• Listen empathetically to Management & Hourly team members
• Maintain personal integrity by abiding by and supporting the company's values and priciniples

VIII. Required Meeting Attendance

• Weekly Production Meetings
• Weekly Special Event Meetings

Qualifications:

• 3-5 years high volume experience in fine dining/restaurant/club operations/promotions/programming
• Guest relations, customer service
• Microsoft Word, Excel and PowerPoint proficiency
• Basic Accounting
• High School Diploma required

Physical Demands/Working Environment:

• Working environment is fast-paced, loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques