Operations Specialist (Excel, Outlook)

Operations Specialist
Location: Ridgefield Park, NJ
Schedule: Hybrid 4 days onsite (but may change)
Position Overview:
Operations Specialist to support Product Liability Ops teams growing need of inventory management and logistics of products and manage refund/exchange process as well as parts retrieval process. Were looking for a candidate with an eye for detail, a keen analytical mind, and the ability to handle a system with numerous moving parts. This often high-pressure position will require candidates to perform at the apex of their abilities. Our goals are to make our processes as efficient as possible, maintain good relationships with suppliers, distributors, and vendors, and keep our customers happy.
Qualifications:
• Proficient in Excel and Outlook
• Strong written / verbal communication skills
 Experience with business process design/improvement, including gathering requirements, documenting workflows and developing specifications (business framework and wireframe design, technical and QA documentation)
• Logistics experience (preferred but not required)
• Korean bilingual (preferred but not required)
Responsibilities:
• Coordinate transportation providers to ensure prompt and proper movement of shipments, prepare/review shipping documents, tracking and fixing shipping errors, ensuring quality of all services to meet the required standards
• Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly and in controlled & monitored turnaround time for each actions of logistics process, Identify/resolve bottleneck of customer care status and resolve with internal/external stakeholders
• Retrieval Part/unit to be sent to required destination local/HQ in timely manner
• Learn overall operations across different lines of business and leverage those understandings to ensure the direction of projects and activities to support stakeholder needs.
• Perform and monitor Ops agents in analyses to identify opportunities and develop actionable recommendations through a rigorous, data-driven process; work proactively to uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution.
• Support other team members in customer care and service order submission/logistics data analysis/data entry/track & maintain trackers, reports, etc.
• Prepare case summary to revisit and conclude with improvement plans
• Support ad-hoc project management and update SOP of all tasks
Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.
Company Website: https://www.yoh.com/