PPSS Partner Operations Specialist - Tier 1

A PPSS Partner Operations Specialist – Tier 1’s primary focusisto support Sales and act as a subject matter expert for all operational needs for all centralized partners supported by this team. This position will support efficiencies for a wide range of requests regarding processes, effectiveness, profitability, and future initiatives. This position will report to a Manager of PPSS Partner Operations.

This position is required to report to the SHI Somerset NJ or the SHI Austin office location as determined by SHI management.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include but not limited to:

• Guide SHI’s sales organization and assist with any/all deal registration and operational questions.
• Take ownership of operational excellence/execution in submitting partner deal registrations and giving status updates via email and through CRM in a timely manner.
• Act as a "go-to" operational resource for SHI’s sales organization to answer general questions about deal registration requirements, extensions, and/or updates.
• Support the PPSS department by helping to identify any inefficient processes.
• Responsible for managing a shared inbox and answering all e-mails promptly.
• Pass along any changes or important information to teams/sales organizations.
• Keep current and be a subject matter expert on all partner Deal registration programs, policies and procedures, and process promotions.
• Facilitate team-building activities to continue to build a collaborative team culture.
• Provide excellent customer service to internal and external resources by ensuring deal registrations are up to date and submitted clean to prevent kickbacks and delays.
• Continue industry education to maintain up to date knowledge.
• Participate in continuous improvement efforts to enhance deal registration procedures and practices.
• Learn the company’s internal sales systems and tools for deal registration, quoting, ordering, and sourcing products
• Be proficient with partner/vendor/distribution tools

• Bachelor’s degree or releveant work experience
• Minimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred
• A strong, dedicated work ethic focusing on the willingness to provide world class support

• Proactive drive and positive work attitude
• A strong, dedicated work ethic focusing on the willingness to provide world class support
• Experience with business tools such as Customer resource Management (CRM), Sales Center, AX, etc.
• Experience with SharePoint
• Proficiency in Microsoft Office applications (Excel, PowerPoint, and Word)
• The ability to be a forward thinking and creative in discovering ways to increase overall profitability
• The ability to utilize reporting tools to run reports and distribute
• Analytic approach, strong problem-solving, and critical thinking skills
• Superior organizational, communication, time management skills, and ability to meet all deadlines
• Strong presentation skills
• Strong written and verbal communication skills 
• Possess good judgment and decision-making skills 
• Ability to be approachable, maintain composure, and possess a professional attitude  
• Strong problem solving, organizational, and time management skills 
• Ability to work both individually and in a team environment 
• Self-Motivated with the ability to work in a fast paced and constantly changingenvironment 
• Ability to work effectively within all levels of an organization, both internally and external 
• Ability to effectively communicate complex subject matter- both verbally and written 
• Ability to multi-task and remain focused 
• Ability to delegate via internal and external resources  
• Ability to prioritize customer requests and projects based on timelines  
• Desire to research & resolve problems as they arise
• The ability to demonstrate a professional demeanor at all times

• Maintain Partners’ Certifications must be maintained during employment if applicable

• Position requires 10-15% travel for ongoing enablement and training
• Extended hours are required to complete some special projects

• The estimated annual pay range for this position is $40,000 - $60,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status