Operations Manager - Gis

Operations Manager

FTE

Job Description

Work Location: Austin, Texas (5 days onsite)

Geospatial Technology Domain experience is Mandatory.

Responsible for operations management of the portfolio and Customer relationship

Requirements:

• 8+ years of over experience in relevant experience in operations - GIS/Geospatial technology domain
• 2+ years of experience in Operations Management.
• Strong communication skills
• Program and Project management skills. Experience in project planning, resource management, risk assessments, quality assurance, and continuous improvement processes.
• Demonstrated operation management skills as well as a good understanding of quality processes.
• Client Interaction, Client management

Responsibilities:

• Planning, monitoring, and Tracking and reporting
  • Plan for weekly and monthly HC allocation to programs as per priority demand from customer; have a process in place to handle business priority changes
  • Ensure Self and the team understands the contractual commitments and adhere to the same
  • Have a governance plan to do a data driven reviews with leads to track program progress; Guide/Coach the leads in doing the same within their respective teams
  • Establish a process in reporting the performance dashboard as per required frequencies
  • Identify opportunities for improvement and take corrective action
  • Proactively identify the skill gaps for project demands and have the team upskilled accordingly.
  • Provide updates to all stakeholders (internal and customer) on project health as per agreed frequency
  • Ensure adherence to customer defined processes and policies
  • Risk Management
  • Work with TA team on recruitment of right skilled/experienced resources for the project demands (backfill as well as new projects)
  • Plan for backfill batches as per the estimated attrition forecast
  • Liaison with cross functions across the organization addressing the needs of the team members
  • To own corporate initiatives aimed at operational improvement (SIP/Best practices/Audit documentation etc.)
• Customer relationship Management
  • Scheduled reviews with customer stakeholders and tracking the actions from the reviews to closure
  • Single point contact for any issues related to business.
  • Highest level escalation point in case of any Quality /Delivery within the projects/processes.
  • Forecasting business volume & capacity planning
  • Proactive project updates to customer
  • Participate with customer on project priority changes and impact