Operations Manager - Cancer Clinic - Jefferson-Einstein

Today, Jefferson Health and its network of hospitals and physician practices serve patients throughout the Delaware Valley. We have a robust network of 18 hospitals, 3500 physicians, 9600 nurses, 3,876 licensed beds, and physician practices throughout the counties of:

• Bucks
• Camden
• Gloucester
• Montgomery
• Philadelphia

We are Philadelphia's second largest employer, and nationally ranked by US News & World Report in seven specialties including #2 Ophthalmology (Wills Eye), #9 Rehabilitation (MossRehab), #10 in Orthopedics (Rothman Orthopaedics at Jefferson Health, Philadelphia Hand to Shoulder Center, 3B Orthopedics, the Abington Orthopedic & Spine). Whether you're in the city or the suburbs, Jefferson Health provides the exceptional care you expect - close to home or work - through our broad family of primary care physicians and specialists. Jefferson Health is home to nationally ranked experts who provide a personalized care plan for you. Sidney Kimmel Cancer Center - Jefferson Health is one of only 70 NCI-designated cancer centers in the country. With more than 30,000 employees, we are the largest health system in the Philadelphia region by total licensed beds. And our work to improve lives is never done.
In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.
Responsibilities

• Directly responsible for the day-to-day operations of a single practice location with 5 or more providers or multiple practice locations totaling 5 or more providers.
• Supervises all staff and oversees all office and patient care functions while ensuring that the Einstein Code of Conduct and Standards of Behavior are practiced at all times.
• Recruits and on-boards staff as needed
• Rounds regularly on staff; identifies and resolves individual and practice level issues.
• Collaborates with providers in establishing patient care schedules that maximize patient access to meet and exceed practice visit targets.
• In collaboration with physician leadership, identifies, recommends and implements plans related to practice needs: patient access, staffing, practice services, and equipment.
• Facilitates monthly physician/management meetings: establishes agenda, prepares data, and participates in decision making.
• Facilitates monthly management/staff meetings ensuring staff are aligned with practice performance goals.
• Responsible for processing, analyzing, and reviewing management reports with physician leadership including (but not limited to) the Profit and Loss report, provider capacity reports, visit volume reports, and missing charge reports.
• Manages the revenue cycle to include patient demographics, insurance verification, copay collection, and charge completion by clinical staff.
• Assists in the preparation of the annual practice budget and manages the practice within budgetary guidelines (revenue and expense).
• Regularly rounds on patients addressing concerns in the moment when possible.
• Responsible for troubleshooting and de-escalating events that occur in the practice.
• Monitors patient satisfaction reports, shares data with providers and staff to discuss strategies on improving the patient experience.
• Demonstrates excellent leadership skills to foster team building, accountability and communication.
• Exemplifies Einstein's Standards of Behavior, participating in continued education, and supporting the Einstein GPS initiative.
• Performs other duties as assigned

Qualifications

• Bachelor's Degree (Business or Healthcare preferred) required plus at least five years of relevant management experience in physician practice or healthcare industry. In lieu of a bachelor's degree, must have significant experience in physician practice or healthcare industry and actively pursuing a Bachelor's Degree
• Must demonstrate the ability to provide exceptional customer service.
• Knowledge and experience with electronic medical record systems, proficiency in Microsoft Office suite, excellent organizational, verbal, and written communication skills required.
• Strong analytical skills and critical thinking.
• Working knowledge of medical coding and insurance terminology and requirements of healthcare regulatory agencies, i.e. HIPAA.
• Proven ability to analyze problems and follow through with creative solutions.

Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing Statement
Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.
Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.
Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.
Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.