Manager, Branch Operations

AAA does a lot of things. Above all else, our job is to help. Whether it be a member broken down on the side of the road or the family looking to take their first big trip together, we are here to help, and our members trust us to do so. From completing one of the many transactions we do for members face-to-face in our offices to making sure software is up to date so those transactions can be completed and everything in between, we are all here to help our members and help each other to make sure the member walks away knowing they got the best service possible. The Manager, Branch Operations is an important piece of this process.

The Manager, Branch Operations leads branch team to achieve meaningful business results. They manage daily Branch Operations and is responsible for ensuring a remarkable personal experience is delivered to all customers.

1. Leads team.

• Responsible for the revenue generating items associated to your branch.
• Models AAA Central Penn Core Values.
• Communicates expectations.
• Communicates relevant information to and from team members.
• Holds employees accountable to meet job expectations and achieve goals.
• Makes employment and performance management decisions.
• Sets correct environment for and provides observation, training, coaching, mentoring and motivation to team members.
• Serves as resource for employees to resolve issues/concerns.
• Leads special projects and activities.
• Ensures employee engagement by routinely recognizing individual and team accomplishments.
• Regular and predictable attendance is an essential function of the job.

2. Committed to delivering a positive customer experience.

• Communicates sales and customer service expectations.
• Actively looks for ways to help employees perform to meet expectations and achieve goals.
• Finds ways to ensure a remarkable, personal experience for each customer.
• Demonstrates adaptability by addressing barriers to achieving a positive customer experience.

3. Achieves all business goals.

• Innovatively manages sales opportunities to increase branch profitability.
• Consistently communicates and measures attainment of goals at least monthly.
• Provides empowerment, support and training opportunities for team members.
• Understands and adheres to budget while seeking out cost saving measures and efficiencies.

4. Manages Branch Operations.

• Schedules appropriate staffing to meet business needs.
• Maintains accurate inventory and reporting.
• Oversees daily cash drawer(s) balancing.
• Manages facility maintenance and repairs.
• Provides a professional, functioning, branded branch for members.

• Must be able to maintain clearance for title/PennDOT work throughout employment.

What We Offer:

• Medical, Dental, and Vision Insurance
• 401(k) with 6% match
• Paid Time Off
• Personal Time Off
• Long Term Disability and life insurance
• Paid Volunteer time through AAA Cares events and eligible activities
• Free AAA Premier membership
• Tuition reimbursement
• Employee discounts and perks including travel, car battery, and more

About AAA of Central Pennsylvania

For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!

Selected candidate will be required to successfully complete pre-employment assessments, a criminal background check and drug screen.

Work Culture

Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.

AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.

Flexible work culture: Our mission is “We exist for our members and will judge everything we do by how well it serves their needs”. So yeah, we work hard. We also work hard to create an open, collaborative, and flexible culture.

Employee Engagement Activities: We love what we do and we’re proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation and have FUN at work! Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V