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SalaryOperations Manager – Infosys McCamish – Des Moines, IA
The Operations Manager role is an integral member of the team. Within our group, the team includes other functional roles that provides a career path for the right candidate.
The primary responsibilities of the Operations Manager is leading a multi-functional team that includes Post Issue Processing and Claims. The right candidate will be a self-starter with previous Leadership experience and a high level knowledge of Annuity and Life Insurance products. They aspire to be a Subject Matter Expert on our processes and procedures and using multiple systems to manage the timeliness and quality of day to day transactional processes.
Location for this position is Infosys McCamish, Des Moines, IA
Qualifications
Basic
· Bachelor’s degree
· At least 5 years of Annuity and Life Insurance experience.
· Previous Leadership experience leading day to day operations with multiple direct reports
· Ability to work with other Leaders to drive overall performance results
· Develop and lead operations teams in a fast passed environment
· Create a culture of accountability towards positive business and customer experience outcomes.
· Excellent organizational and follow through skills
· Track and manage SLA adherence
· Own relationship with the client for all operations including but not limited to Post Issue Operations and Claims.
Preferred
· At least 2 years of experience in BPO Leadership managing associates in multiple locations
· Excellent oral and written skills communication skills including the ability to write and document standard operating procedures
Job Type: Full-time
Salary: $60,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Des Moines, IA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Life Insurance: 5 years (Required)
- Call center management: 5 years (Required)
- Team management: 5 years (Required)
Work Location: In person
