Operations Manager

Looking for a results-driven, professional Production Manager for a residential Heating, Air Conditioning, Plumbing, and Electrical services organization. Production Managers lead and own the business of their location and while providing active and ongoing support to the vision and mission of the organization.

A customer's time is a priority for our organization. We offer customers on-time service, replacement, and repairs done right the first time with courtesy, convenience, cleanliness, competence, and character. The Production Manager is responsible for ensuring that the organization meets or exceeds goals through active engagement with field staff, support staff, management and vendors. The ideal candidate will have at least 1 year of leadership in a service organization environment, an excellent work ethic, proven attention to detail, and great communication skills. General management and P&L experience in a multi-site organization a plus.

This key leadership role supports client programs, service delivery, leads and manages a team of technicians and employees, manages vendor support and communication, performs Human Resources functions locally, and identifies new business and growth opportunities. The position is responsible for driving execution results through hands-on management of teams, objectives, training, and through close coordination with management and departmental support.

Responsibilities

• Communicate with customers to ensure that their experience meets or exceeds our Satisfaction Guarantee
• Establish and maintain outstanding customer service within assigned geographic area
• Recruit, select, hire, develop and educate employees
• Effectively manage district accounts through Quality Control Monitoring and client communication
• Aid in conducting evaluations of staff to provide feedback on their overall performance, growth and customer service skills
• Create a pervasive sales culture that fosters a strong brand orientation and supports achievement of sales objectives
• Ensure efficiency and production of service, install, sales, warehouse, and office support personnel in order to achieve revenue and profit goals
• Build and maintain a thriving culture that is fun and performance driven, integrates with the larger team, and lives to delight our customers with 5-star service. We strive for perfection and accept excellence!

Job Type: Full-time

Salary: $100,000 - $130,000+ per year base on performance bonus

Benefits:

• Paid time off
• 401(k) with company match
• Health, Dental, Vision
• Take home vehicle
• Company phone
• Uniforms

Responsibilities:
Work closely with the Director of Project Portfolio Management to in-take, manage, and deliver the projects contained within the Apex Service Partners project portfolio. Job responsibilities include:

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Provide onsite and remote leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities, and project milestones
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on project success criteria results, metrics, test, and deployment management activities
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization
• Prepare estimates and detailed project plan for all phases of the project
• Manage the day-to-day project activities and resources and chairs the project management team meetings
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
• Understand interdependencies between technology, operations, and business needs
• Manage project scope and changes
• Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
• Act as an internal quality control check for the project
• Manage ongoing quality control and participate in quality issue resolution
• Assist in dispute, negotiation, arbitration, or litigation, as needed
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
• Deliver appropriate and effective executive level communication
• Continue professional development to keep abreast of emerging technologies, methods, and best practices
• Extensive understanding of project and program management principles, methods, and techniques
• Other duties as assigned
• Proven success in providing onsite and remote leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Monitor the performance of staff
• Establish practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization

Experience:

• Bachelor's Degree in appropriate field of study or equivalent work experience
• 5+ years of project management experience, including tracking and planning projects
• 5+ years of experience working with business stakeholders within a cross-functional matrix environment
• 1+ years of previous experience with gathering requirements from the client / business and documentation
• 3+ years of experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle
• Intermediate level of proficiency with Smartsheet, Excel, Visio, PowerPoint, and SharePoint with experience presenting to stakeholders and / or Senior Leadership
• Proven ability to demonstrate a drive for results and accountability of business needs
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective
• Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross - functional environment
• Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities

Personal Characteristics:

• Entrepreneurial, scrappy and enlivened by the prospect of building an industry-leading Project Management Office (PMO) that puts people first
• Ability to work collaboratively and via influence as a member of a team
• Ability to thrive in a fast paced, dynamic, and high-energy environment
• Strong business and strategic focus
• Effective relationship builder with positive spirit and energy across all levels of an organization
• Strong commitment to professionalism and quality
• Unquestioned integrity, credibility, and judgment
• Ability to make complex decisions, finding innovative and practical solutions for challenging situations
• Exceptional interpersonal skills and the ability to communicate effectively with senior business leaders and other professionals and colleagues at all levels of the organization
• Ability to remain even-keeled regardless of the circumstances
• Possess strong confidence without ego
• Willingness to provide recommended direction and solutions to internal clients, including senior leadership team
• Willingness to “roll up sleeves” and take an active role in driving the growth of a business
• Resourceful and figures out how to achieve results creatively with finite resources
• Stellar time management and organizational skills