Address
Form of workRide in style with Wheels, a last-mile, shared electric vehicle platform, that is changing the current landscape in dockless mobility. Our innovative products are a low-cost, fun, and comfortable way to see your city and get you where you need to go safely.
While we're headquartered in West Hollywood, California, we're quickly expanding across the world and coming to a city near you. We hope you're ready for the ride of your life.
We are looking for an Operations Manager with a passion for leadership, a knack for problem-solving, and the ability to thrive in ambiguity. You will lead and inspire a large, diverse team to hit business goals for your market.
You will be an integral part of building a collaborative, safe, and fun culture in the warehouse. Alongside leading a large team, you will also drive business processes improvements that will focus on keeping our bikes safe, charged, and ready for our customers to ride 24/7.
What You'll Do:
- Build a team of highly efficient and motivated operations associates in your market by creating people-focused strategies
- Define hiring needs, train new hourly teammates, and motivate our hourly associates in the Field Operations & Recovery Teams
- Manage your team's performance - including rewarding and disciplining employees, and address staffing needs
- Act as a hands-on leader, including managing timecards and attendance and dispatching drivers
- Track and report performance metrics and use data to optimize processes and track results of your market
- Identify opportunities for improvement and scoping out projects to pitch to the General Manager
- Keep the business running - define and execute key business processes that maintain continued success
- Be a culture carrier. Create a fun, inclusive, and safe workplace
What You'll Need
- 3+ years in management, operations, finance, business, or management consulting
- Bias towards action - desire to roll up your sleeves and get the job done
- Experience managing and leading large, diverse, operational teams, many in hourly or part-time roles
- Experience using Excel to track and manipulate data
- Passion for management and improving the employee experience
- Proven experience solving complex problems, exercising good judgment, and navigating ambiguous environments
Nice to have
- Deep Excel knowledge, utilizing pivot tables, charts, and medium to advanced formulas
- SQL experience
- Experience presenting in front of large group as a Subject-Matter-Expert
Get to know us better by checking out these articles:
Wheels Raises $50 Million for Pedal-less E-bike Share
Wag Founders Roll Out Wheels E-Bike Sharing Company With $37M, Bird And Lyft Execs
Wag Founders Bring Popular E-Bike Company Wheels to Los Angeles
Covid-19 Safety Measures:
Our team is committed to ensuring the safety of our customers and employees. As a result, we will be enforcing guidelines based on CDC recommendations.
- All warehouses work areas/stations are separated by at least 6 feet.
- Hand washing/sanitizing stations located at each entrance and throughout the facilities.
- PPE equipment (mask, gloves) will be provided for each team member.
- Team member temperature checks prior to shift with forehead thermometers.
- Work areas/tools/vans are sanitized before and after each shift.
- All inbound and outbound devices at our warehouse are sanitized with disinfectants and UV wands.
At Wheels, we strive to build a workforce comprised of peers with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company but as individuals. Wheels is an Equal Opportunity Employer.
