Operations Manager

Salary: $71,420.00 - $107,180.00 Annually
Location : Colorado Springs, CO
Job Type: Full-Time
Job Number: 2400167
Department: Pikes Peak Workforce Center
Opening Date: 03/29/2024
Closing Date: 4/14/2024 11:59 PM Mountain
Need more information on completing a job application? See the EPC Application process here.
Job Summary
Are you ready to lead a proactive team towards success? As the Operations Manager at Pikes Peak Workforce Center, you'll oversee the daily operations of our workforce technicians, navigators, and customer service team, ensuring seamless planning, scheduling, and execution. Your role will involve fostering a positive environment for growth, facilitating collaboration, and providing clear coaching to enhance team performance. With your expertise in compliance with WIOA and other regulations, you'll serve as the Equal Opportunity Officer, ensuring fair access to our services. Proficiency in Microsoft Office and adaptability to new technologies are essential, along with excellent communication skills to engage with stakeholders effectively. Join us in shaping a high-performance culture and driving organizational excellence.
APPLY TODAY!!!
Hiring Range: $85,000.00 - $97,000.00 annually
(salary to be commensurate with qualifications)
This position has an anticipated work schedule of Monday - Friday, 8:00am - 5:00pm, subject to change. Under FLSA guidelines, this position is exempt.
Please be advised this position may close on or after 03/26/2024, without advance notice, should we receive a sufficient number of qualified applications.
The Pikes Peak Workforce Center (PPWFC) is a dual county consortium serving both El Paso and Teller Counties. The Operations Manager leads and manages the daily activities of the Customer Services team, Navigators, and Workforce Technicians; responsible for overseeing and ensuring effective, efficient, and EEO/ADA compliant technology and facilities operations for PPWFC. Responsible for maintaining an active daily presence and reinforcing the organization's position as a premier workforce training and development operation. Position is subject to grant funding.
Essential Duties/Responsibilities

• Manages daily operations of PPWFC Workforce Technicians, Navigators, and Customer Service team including planning, scheduling, assigning, and directing work, addressing complaints, resolving issues, leading team meetings and training sessions to maintain knowledge of best practices and incorporating leading success strategies into existing work plans.
• Responsible for coordinating PPWFC technology and facilities operations including planning, scheduling, assigning and directing work, addressing complaints, and resolving issues.
• Creates a positive environment and fosters team and individual growth by providing clear, specific, timely and respectful coaching and feedback; ensures organizational proficiency and optimal team performance. Encourages collaboration among team; conducts initial job performance counseling sessions; participates in the hiring and disciplinary process for assigned staff.
• Oversees and coordinates PPWFC satellite office functions including staffing, facility issues, and coordination of service delivery with other team members of PPWFC.
• Manages ongoing volunteer program to include recruitment, training, job assignment, and exit of PPWFC volunteers.
• Ensures staff have sufficient information to make appropriate customer referrals to Workforce Innovation and Opportunity Act (WIOA) programs and community resources.
• Serves as Equal Opportunity Officer by serving as liaison to Colorado Department of Labor and Employment (CDLE) for all employment service complaints, monitoring and investigating activities to ensure absence of customer discrimination, and prioritizing equal opportunity and access to services.
• Ensures compliance with WIOA by monitoring WIOA-required data collection and reviewing written policies to ensure nondiscrimination.
• Oversees the development, implementation, and maintenance of PPWFC's Nondiscrimination Plan in compliance with 29 CFR §§38.40 - 38.73. Responsible for PPWFC compliance with customer language service needs by conducting outreach and education about equal opportunity and nondiscrimination requirements to staff; develops, publishes, and distributes public procedures for filing discrimination complaints in appropriate languages and formats; develops procedures for processing, investigating, and resolving discrimination complaints filed against PPWFC; stays current with legislative and regulatory changes in EEO compliance.
• Serves as ADA liaison with El Paso County's ADA function within Facilities and Strategic Infrastructure Management department.
• Responsible for coordinating and maintaining departmental Federal and State compliance with the Americans with Disabilities Act, Rehabilitation Act, Section 188 of WIOA, and Web Content Accessibility Guidelines (WCAG). Serves as point of contact for customer accommodation and modification needs in PPWFC. Coordinates the administrative requirements of ADA compliance; refers complaints filed by the public to El Paso County. Maintains knowledge of current resources and information regarding state and federal laws and regulations concerning the rights of persons with disabilities and ways of providing reasonable accommodations to persons.
• Manages, monitors, and responds to PPWFC ADA compliance audits and self-evaluations.
• Reinforces the organization's position as a premier workforce training and development operation; oversees communication between the Customer Services team staff, Navigators and employers, the public, management and other internal and external entities; consults with leadership on any problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• As a member of senior management, works with other managers to implement programs, policies, and procedures that positively impact and integrate sound customer management practices within the Facilities and Technology team and the Customer Services team in order to foster and reinforce a quality internal and external customer service experience. Identifies opportunities to improve processes by observing and obtaining feedback from customers, the Customer Services team, volunteers, other PPWFC team members and leadership; encourages staff level process development and continuous improvement.
• Responsible for directing and evaluating PPWFC operations to ensure efficiency and effectiveness.
• Collaborates with the PPWFC leadership to model and cultivate strategies that encourage a high-performance work culture based on organizational development and best practice principles.
• Performs other duties as required.

Qualifications
Knowledge, Skills, and Abilities:

• Ability to perform all duties and responsibilities in a timely and effective manner in accordance with WIOA, Wagner-Peyser, Workforce Development Board (WDB), El Paso County and PPWFC policies, programs and guidelines to achieve the overall objectives of the position.
• Proficient in Microsoft Office software including Word, Excel, PowerPoint, and Outlook. Must be receptive to adoption and application of new and innovative technologies and technological platforms.
• A flexible team player with the ability to work successfully in a changing environment.
• Must possess a high level of professionalism, interpersonal skills, and integrity to handle sensitive and confidential situations and information.
• Ability to communicate and work effectively with government officials, business leaders, regional partners, media outlets, colleagues, and the public.
• Ability to build strong working relationships both internal and external to the organization.
• Ability to communicate both verbally and in writing, including the ability to deliver presentations and training and prepare reports.
• Ability to lead, train, and promote team building among staff.
• Maintain regular and punctual attendance.

Required Education and Experience:

• High school diploma or equivalent education.
• Minimum two years experience in a supervisory or leadership capacity.
• Minimum two years experience in customer service, employment recruitment, or related field.

Preferred Education and Experience:

• Bachelor's degree in social service, business administration, communications, or related field.

Licenses/Certificates:

• Must possess and maintain a valid driver's license.
• Title II ADA Certification preferred.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Work Conditions
Duties are primarily performed in an office environment; some travel may be required. Will be required to work evenings and weekends as business needs dictate.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
Full-time employees are eligible for the following benefits:

• Medical, dental, and vision benefits
• Paid vacation, sick, and personal leave
• 11 paid holidays
• Onsite health centers
• Onsite fitness centers
• Reach Your Peak wellness program
• Short and long term disability
• Life insurance
• Flexible spending accounts to include dependent care
• Employee assistance program
• Tuition reimbursement
• Retirement plan
• Deferred compensation (457b)

Click on links for and
01
How did you learn of this position?

• El Paso County Website
• Indeed.com
• Employee Referral
• Social Media (Twitter/Facebook)
• LinkedIn
• University/College Career Site
• Industry-specific Career Site
• Professional Membership Career Site
• Career Fair
• Other

02
Please select your highest level of education.

• High school diploma or equivalent education
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctoral degree
• None of the above

03
Please tell us your field of study for your degree. If none put n/a.
04
Do you have a minimum of four years' experience in a supervisory or leadership capacity?

• Yes
• No

05
Please briefly describe your experience in a supervisory or leadership capacity.
06
Have you managed a staff of 6 or more personnel? If so, when and where?
07
Do you have minimum four years' experience in customer service, employment recruitment, or related field?

• Yes
• No

08
Please briefly describe your experience in customer service, employment recruitment, or related field.
09
Do you have experience with ADA, accessibility, and equal opportunity? If so, please explain. If none put n/a.
10
Please describe your experience with strategic planning, program evaluations, and compliance planning related to federal and or state grants in the context of operations management.
11
Have you worked with federal grants? If so, please explain. If none put n/a.
Required Question