Operations Manager

• Overseeing general cleaners of guest rooms, public areas and back of the house to achieve a high level of cleanliness and guest satisfaction.
• Greet guests and visitors warmly and make them feel welcomed and attended.
• Retrieve and store lost and found items, and answer inquiries to ensure guest satisfaction.
• Assisting guests with their needs, inquiries, and requests to ensure a high level of customer satisfaction. 
• Providing information about property facilities and services.
• Assisting with check-in and check-out processes, handling reservations, and addressing guest concerns or complaints. 
• Act as a point of contact for guests and strive to create a positive and memorable experience for them.
• Supervise/Oversee Maint & Security team in the absence of City Manager/Market Director.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch in" and help co-workers with their job duties and be a team player. Assisting in other departments if needed.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• At least 2 years Housekeeping leadership work experience is required. Previous Guest Service leadership experience preferred.  Hotel and/or Vacation Rental experience strongly preferred.
• Bilingual - Ability to speak & understand Spanish is strongly preferred.  
• Flexible schedule availability is required.
• Organized, hardworking, ownership mentality and detail-oriented.
• Understanding of how travel planning websites operate, like Booking.com, Airbnb, Trip Advisor, etc.
• High energy, bubbly personality and customer service attitude.
• Must have a service-oriented mindset and be capable of making every guest feel valued.
• An ability to interact professionally and responsibly with guests, management and vendors.
• A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently.
• Unintimidated by using mobile apps while in the field for team collaboration and communication (experience with Slack, Google Suite).
• Flexible schedule and is open to working evenings, weekends and holidays.
• Use of a personal vehicle, valid Driver’s License, clean driving record, and proof of insurance are strongly preferred.

• Health Insurance.
• Paid Sick and Vacation Time.

• 401(k) Retirement plan - Roami Matches 100% up to 3% of your salary. 401(k) is fully vested upon the first contribution.

• Incentive-based bonus program 
• Discounts for friends and family at our properties.

Roami is a next-generation hospitality company built on trust, innovation, and play. Roami is consistently authentic, reliable, and guest-focused.WHY ARE WE HERE? Roami is the future of travel, offering cool spaces and accommodations meant to provide the most memorable experiences for modern roamers, in groups or solo. HOW ARE WE DIFFERENT? Roami controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience. As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Roami as a partner in improving the quality and value of their buildings.