Operations Manager

OPERATIONS MANAGER – FINANCIAL ADVISORY FIRM

Location: Cheshire, CT

Compensation: $85,000 - $105,000

Hours: Full-time, 8:00 am to 5:00 pm (Monday through Friday)                                        

The best and brightest always have choices in the wealth management arena. Working with our client – a rapidly growing private wealth management firm - is an investment in your future that will reap rewards for years to come. Our client is currently seeking an experienced Operations Manager to join their team.

We are a Wealth Management advisory firm headquartered in Cheshire, CT. The firm is growing rapidly, as it expands its business model and explores new and innovative ways to serve clients and advisors. We take pride in having an entrepreneurial culture that embraces collaboration, empowers team members to excel, and serves clients first - always.

Our team is close and tightknit, working collaboratively to bring our values to the table each day: a client-first approach, integrity, authenticity, humility, and abundance. We are committed to delivering high-quality, high-touch experiences to our clients so that, no matter whom they work with, clients know that they are receiving our utmost attention. Being their advocate is the highest honor for us!

We are excited to have an opportunity to welcome a new Operations Manager to our team! If you enjoy managing a team that is focused on finding solutions to client needs, we would love to hear from you! The attributes that we look for in teammates include:

• Strong interpersonal and relationship-building skills
• Demonstrated success managing and working with a team toward achieving defined results
• Effective communication and leadership skills with the ability to influence others
• Project management and process improvement
• Ability to prioritize and delegate multiple competing tasks and projects
• Strong decision-making skills
• Open and adaptable to change
• Highly organized and detail-oriented
• Results-driven; delivers outcomes while working in a fast-paced environment; willingness to roll up their sleeves and do what needs to be done to make things right
• Consistently thinking ahead and anticipating the needs of others
• Routinely seeks feedback to identify gaps and solve problems
• Passion and enthusiasm
• Commitment to exceeding client expectations
• Thorough listening skills
• Strong written communication skills
• Desire to be a long-term contributing member of the team
• Ability to take constructive criticism with an open mind and professional response

Get in touch today so that we can get to know you. At our firm, you will work with some of the most successful families, individuals, and business owners around. You will provide life-changing support to clients who look to us as advocates for their hopes and dreams.

As the Operations Manager, you can expect to manage a team of committed operational professionals, providing oversight of the office, leadership and guidance to organizational goals. The incumbent will design and implement operational systems to streamline operations and maximize revenue interests. Additionally, the role ensures the accuracy of transactions, oversees account maintenance, acts as a liaison with the broker/dealer as needed and ensures compliance with all relevant government regulations. This position reports to the leadership team. As the Operations Manager, you are responsible for:

• Managing the organization on a daily basis, promoting team collaboration and an excellent client experience.
• Planning, directing, coordinating, and overseeing operations activities in the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization.
  • Overseeing all client servicing and tasks.
  • Overseeing the paraplanning process, including plan creation, maintenance, and updates.
  • Organizing workflow across key divisions of the organization.
  • Bringing insights into SOPs and efficiencies.
  • Bringing innovation to client experience standards. 
  • Supporting business development initiatives and the acquisition of new business through our proven outreach process.
• Implementing human capital strategy, processes, policies, and procedures.
  • Recruiting, interviewing, hiring, and training staff in the department.
  • Providing constructive and timely performance evaluations.
  • Handling discipline and termination of employees in accordance with company policy.
• Effectively collaborating with the leadership team on the strategic direction of the Firm.

The culminating goal of the role is to provide an excellent client experience by working closely with the financial advisors and the entire team. It is an exciting role with insight on - and participation in - the next iteration of the firm’s growth.

Interested in more details? Responsibilities for this position include:

1. Motivate and lead a high-performance team by attracting, recruiting, and retaining staff.
2. Provide mentoring and guidance to assist staff with their development by emulating the firm’s core values and operating principles.
3. Responsible for the measurement and effectiveness of all internal and external processes.
   • Provides timely, accurate, and complete reports on firm operations.
4. Review work methods and procedures for possible quality improvements and efficiencies and implement them when appropriate.
5. Develop, communicate, and implement effective processes, including growth strategies, workflow initiatives, and improvements in the client experience.
6. Collaborate with the leadership team regarding the operational infrastructure of systems, processes, compliance, and personnel.
7. Manage, assign, and delegate work and provide feedback to operational staff.
8. Act as a technical resource and provide training and support to staff.
9. Set up and maintain the CRM system to ensure accuracy and maximize the effectiveness of the data.
10. Manage and resolve client service problems.
11. Create and annually update an Office Procedures Manual.
12. Other duties as required.

Qualifications for this role include:

• BS/BA – Finance, Economics or Business Administration
• Securities licenses: S7, S66
• 5-7 years’ experience in the financial services industry
• Minimum 4 years’ experience leading an operational team
• Detail-oriented, strong math, decision-making, and analytical skills
• Superior interpersonal, oral, and written communications skills
• Experience with and the ability to supervise others
• Effectively convey complex objectives into discreet steps and tasks to facilitate successful implementation
• Proficiency in computer-based programs and systems
  • Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
  • Adobe
  • CRM
  • One Drive for data management

Opportunities for continued growth and advancement are available and encouraged in all team members.

We welcome a diverse pool of applicants from various backgrounds and urge you to apply to learn more about what our firm offers and see if it might be an attractive fit for both us and you. We look forward to meeting you!

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