Dispatch Operations Manager

Dispatch:
Hy's Worldwide, one of the nation's top Limo/Transportation companies, is seeking a professional dispatch/Operations Manager for our West Haven, CT location. Candidates must be high school graduates with a minimum of 2 years of related experience. Candidates must be able to professionally and effectively communicate with high-demand clients on the telephone. Computer literacy and the ability to multi-task is a must!

Job Description:
Dispatch executive chauffeurs, coordinate vehicle utilization and participate as a member of an extremely professional team within a quality driven service company. The successful candidate will have a track record of accomplishing tasks while consistently focusing on client satisfaction, cost effectiveness and efficiency.
Provide direction and guidance to the chauffeur base to minimize needless delay, expense and service issues. Have a strong working knowledge of the tri state area and its surrounding airports.
Must maintain constant communication with chauffeurs, operational management, and reservations staff. Facilitate an open working relationship between all departments.
Initiate calls to clients and passengers to define and manage expectation and minimize aggravation and dissatisfaction. Diffuse situations rather than escalate crises.
Respond to peak call volume, support reservations staff efforts and after hours needs due to inclement weather, unanticipated volume/capacity surges and other emergencies.

Job Requirements:
Must have logistical experience: Movement and servicing of automobiles (limousines, taxi's, trucks, or buses). Own transportation, cell phone, geographical knowledge. Primary Skills: Microsoft Office (Excel, Word, Outlook); Exceptional (verbal and written) Communication Skills; Knowledge of Ground Transportation Reservation Software a plus (Livery Coach, Santa Cruz, Voyager, etc). Industry: Executive Chauffeured Ground Transportation
Position Location: West Haven, CT
Metro Area: New York Tri-State
Hours per Week: 40 with occasional overtime requirements
Job Type: Permanent Position
Scheduling/Shift: All shifts available, morning, afternoon, overnight - five (5) days/week (holidays/weekends required).
Experience Minimum: 1-2 Years
Certificates/Licenses: Possession of a valid (Violation Free) Driver’s License, pre-employment and random Drug testing. Full benefits (Medical, Dental, 401K). Skills training, advancement potential. Candidates responding must be eligible to work in the United States.

Job Type: Full-time

Pay: $25.00 - $40.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person