Operations Manager

Operations Manager

Role: Provide leadership and oversight in the operations department, including new accounts, reception, bookkeeping, and teller departments, to ensure we provide exceptional customer service at all levels. Supports efforts to maximize revenue and customer satisfaction, minimize operational losses, deepen existing customer relationships to reduce customer attrition, and foster new customer relationships. This position contributes to implementing promotional campaigns and product initiatives at the branch level.

Job Classification: Exempt (Salary)
Branch Location: Calhan Branch

Salary Range:
Min: $55,000.00
Mid: $64,772.43
Max: $74,544.86

Qualification Requirements:

Education: High School Degree or GED required

Experience: Two to five years of similar or related experience, including preparatory experience.

Interpersonal Skills: A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Why FSB?

At Farmers State Bank, our purpose is to be your customer-focused community bank. We wouldn't succeed at this mission without our team of passionate, charismatic, diligent, driven, and solutions-oriented employees working together to serve our communities. FSB is committed to providing an enriching environment for our employees, the investment our shareholders value most.

Our Core Values:

FSB is a family and locally-owned bank and is proud of our history.

FSB is committed to personalized customer service and attention.

FSB will conduct business with integrity, trust, and respect, both internally and externally.

FSB embraces the diversity of people and ideas.

FSB is technology-focused, improving our customer experience and internal efficiency.

FSB supports the community we serve.

If you are a team player with a great attitude, passion for customer service, and enjoy supporting small local communities, you're who we're looking for, so apply today!

Farmers State Bank is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age, race, sex, sexual orientation, gender identity, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law.

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