ICF seeks an Operations Associate with coordination experience in criminal justice, juvenile justice or victim services projects to support a financial management training and technical assistance project on behalf of the Office of Justice Programs (OJP). The Operations Specialist will provide support for training and technical assistance (TTA) activities including responding to field requests for technical assistance, maintaining a clearinghouse of current and relevant organizational financial management and Grants Management materials, supporting webinars as needed, conducting grantee outreach, providing project infrastructure and administrative support, and providing logistics support for regional trainings and meetings.
- This role is work remote with ability to travel to client offices in DMV area and to ICF Reston office.
- Supporting project training and technical assistance (TTA) delivery
- Supporting virtual TTA and other webinars as necessary
- Drafting outreach materials including correspondence and eblasts
- Maintaining and updating project Standard Operating Procedures and templates
- Managing and monitoring a project dashboard and SharePoint portal
- Supporting project quality control through activities such as monitoring deliverables schedule, master project files, and ensuring compliance with project SOPs (Standard Operating Procedures)
- Providing logistics support for trainings and regional meetings (i.e., meeting space, A/V equipment, travel support) as needed
- Collecting and compiling data for project reports
- Creating and processing consultant agreements and expense vouchers
- Performing other related duties as assigned
- Bachelor's degree from an accredited institution.
- 3+ years in coordinating complex projects.
- Minimum 1 year working knowledge of effective provision of TTA.
- US citizenship required by federal government contract.
- This position requires a Public Trust security clearance. Applicants will be subject to government security investigation to obtain clearance prior to the start date.
- Ability to create and manage timelines and collaborate with other teams to complete a project deliverable.
- Ability to work under pressure and perform multiple tasks with accuracy.
- Strong writing and proofreading skills with careful attention to detail.
- Proficiency with MS Office Applications: Word, PowerPoint, Outlook, Excel
- Knowledge of the general nature of the victim services and victims’ rights field
- Experience with remote and web-based learning
- Experience with meeting and conference logistics
- Experience with webinar platforms
- Knowledge of email marketing platforms such as GOV Delivery and MailChimp
- Ability to work in a fast-paced environment on multiple projects and tasks
- Project coordination
- Experience with Smartsheet, Salesforce, Microsoft Teams, WebEx and Zoom
- Ability to communicate well, both orally and in writing, demonstrated highly professional demeanor.
- Excellent verbal and interpersonal skills
- Excellent organizational skills and attention to detail
- Ability to work with various levels of internal staff, clients, grantees, and vendors required.
- Ability to work autonomously and multi-task in a fast-paced environment.
- Ability to create and manage timelines and collaborate with the team to complete project deliverables.
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Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: