Address
Form of workThe Debit Card Operations exceptions team manages exception processing for debit card transactions, placing recurring stop payments for debit card transactions and manual card reissue requests. The team is currently searching for a Sr Associate to manage one of the Debit Card Operations Exceptions teams located in Richmond, Virginia. As a People Manager within the Enterprise Payments organization, you will be responsible for the daily leadership and oversight of the day to day operations, managing projects and the well managed agenda. You will focus on driving the achievement of individual, team and business metric goals. In addition, you will be responsible for proactive collaboration and partnership with key business stakeholders. In this role you will have the opportunity to develop strategies in a fast-paced environment.
Location: This role is an essential position and requires on site attendance.
Duties and Responsibilities:
Responsible for directly managing 6 non exempt associates at our Richmond site
Works with partner groups within Debit Card Operations value stream to drive process change and problem solve complex issues
Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency
Ability to work in a rapidly changing environment where priorities may shift frequently
Actively develop, manage and coach direct reports on a daily basis
Acts to ensure all service levels are met/exceeded
Helps manage department’s key operational metrics to include overtime, chargeoff rate and direct operating expense
Manages projects across the team
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of people management experience
At least 1 year of process management experience
Preferred Qualifications:
2+ years of people management experience
2+ years of process management experience
3+ years of financial services experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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