Operations Associate

IMPORTANT: You must be able to start no later than April 10th, and you must be able to commute to the office a few times per week. Interviews will be conducted right away, and if this job post if still up, it means we haven't chosen a candidate. This position can either be as a full-time employee or a contractor. If you are not a serious applicant or do not meet the requirements within, please do not apply.

Benefits:

• Opportunity to work alongside the founders of a rapidly growing Techstars startup as they go through the program and beyond
• 3 weeks PTO
• 5 paid sick days
• 2 floating holidays
• Referral Incentive Program
• Medical, dental, vision insurance
• Participation in team events

Operations Associate

This position will serve as a jack-of-all-trades, right-hand person to the executive leadership team, working closely with the CEO and COO to ensure smooth operations and effective execution of company objectives. This role requires a strategic thinker who can seamlessly transition between high-level planning and hands-on execution across various functions within the organization. Although we are rapidly generating revenue, we are still a startup, which means that we all "take out the trash." Your responsibilities will include both high-level objectives and a variety of other tasks to chip in and keep the company on track.

Who We Are

Everlong is a rapidly growing, Techstars-backed, telehealth nutrition counseling startup serving clients in all 50 states. Our dietitians work with a range of nutrition issues, such as emotional eating, chronic dieting, diabetes, high blood pressure, thyroid disorders, and more. We are committed to providing exceptional patient experiences and outcomes and strive to transform lives through high-quality care.

What We’re Looking For

We're seeking a dynamic, strategic thinker with strong operational skills and a proactive problem-solving mindset to fill the Operations Associate role at our startup. The ideal candidate should possess excellent communication and collaboration abilities, be results-oriented with an entrepreneurial spirit, and operate with integrity and discretion. This individual should thrive in a fast-paced environment, adapt quickly to changing priorities, and be committed to driving the company's growth while fostering a collaborative and inclusive culture. If you're a driven, adaptable team player excited about making a meaningful impact in a startup setting, we want to hear from you!

Responsibilities

• Patient Experience & Communication: Manage initiatives to improve patient satisfaction and loyalty, including communicating with patients, addressing inquiries via email and social media, and ensuring a seamless and positive patient journey through proactive feedback gathering and implementation of improvements.
• Strategic Planning: Collaborate with executive leadership to develop and execute strategic initiatives, including market expansion, product development, and organizational growth plans.
• Billing Management: Oversee the entire patient billing system, ensuring accuracy and efficiency in billing processes, resolving billing inquiries, and implementing strategies to streamline billing procedures.
• Operational Support: Manage day-to-day operations and streamline internal processes to enhance efficiency and productivity across all departments.
• Project Management: Oversee key projects from inception to completion, ensuring alignment with company goals and timelines.
• Cross-Functional Collaboration: Foster collaboration and communication among different personnel to promote synergy and alignment towards company objectives.
• Executive Support: Provide comprehensive support to the CEO and executive team, including calendar management, meeting preparation, and communication coordination.
• Human Resources: Support HR functions such as recruitment, interviewing, and onboarding, ensuring the company attracts and retains top talent.
• Data Analysis and Reporting: Analyze data to derive actionable insights and prepare reports for senior management to inform decision-making processes.
• Strategic Partnerships: Identify and cultivate strategic partnerships and alliances to drive business growth and expansion opportunities.
• Special Projects: Take ownership of special projects as assigned by executive leadership, demonstrating adaptability and problem-solving skills.

Skills/Requirements

• Bachelor's degree in Business Administration, Management, Finance, or related field.
• Type A personality
• Proven experience in a similar role, preferably in a startup or fast-paced environment, is a plus.
• Strong strategic thinking and analytical skills, with the ability to translate complex ideas into actionable plans.
• Excellent project management skills, with a track record of successfully managing multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organization.
• High level of integrity and discretion when handling confidential information.
• Creative and well-organized with attention to details.
• Entrepreneurial mindset with a willingness to roll up sleeves and get things done in a resource-constrained environment.

Job Types: Full-time, Contract

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Why do you think you are the best candidate for this role?
• You must be able to start no later than April 10th. Will you be able to do that?

Education:

• Bachelor's (Required)

Ability to Commute:

• New York, NY 10036 (Required)

Ability to Relocate:

• New York, NY 10036: Relocate before starting work (Required)

Work Location: Hybrid remote in New York, NY 10036