Business Operations Associate (New York)

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $185M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our high-growth and innovative customers. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

Why should you join our team and Vouch:

Not only is this an exciting new team where you will have the ability to drive real impact on our business strategy and scalability, but Vouch is the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are “Put People First,” “Listen, Challenge, and Grow,” “Face challenges head-on and win as a team,” and “Serve clients with integrity and excellence.”

What does a work environment look like at Vouch?

Vouch has office locations in San Francisco, Chicago, and New York City. While this role has hybrid work flexibility, it'll be required to be based near one of our offices in SF and NYC, with an expectation to be in the office for 3+ days per week to attend in-person collaboration and team events. Considering team members collaborating across various time zones, Vouch has core collaboration hours (8:30 am-2:30 pm Pacific Time) when most internal meetings are held.

Role Responsibilities:

The Business Operations team supports the CEO in addressing the most critical business challenges at Vouch. This hands-on team takes comprehensive ownership of high-visibility projects that significantly impact the broader business. They are also tasked with generating internal, competitive, and market analyses that unveil opportunities to innovate our operational models, processes, and performance management systems.

The ideal candidate will have experience structuring research plans, conducting thorough analyses, and crafting strategies with definitive execution plans. The candidate should be adept at communicating, engaging, and presenting to senior stakeholders and skilled in identifying and deploying solutions to complex business issues.

Job Duties:

• Problem Solving: Design and implement effective frameworks and strategies to tackle key business challenges and efficiently execute on action plans.
• Research and Analysis: Independently formulate critical questions and analyze extensive datasets from diverse sources to pinpoint high-impact opportunities and glean actionable insights.
• Project Management: Oversee and report on the progress of cross-functional projects.
• Process Improvement: Design and refine scalable processes that support the company's expansion.
• Competitive Intelligence: Perform market and industry analyses and integrate trends into operational strategies.

About you:

• You have at least 1 year of relevant experience in fast-paced, analytical, and strategy-focused roles, such as strategy consulting, investment banking, investing, and/or in-house strategy.
• You have led and successfully completed strategic analysis assignments that have directly influenced business strategy, showcasing your expertise in structuring research plans and conducting comprehensive analyses.
• You have a demonstrated history of designing and implementing at least one significant strategic initiative, reflecting your strong capabilities in developing and executing clear, effective execution plans.
• You have a hustle attitude, a desire to work autonomously with direction, and an ability to learn on the go.
• You have managed and successfully executed a cross-functional project, demonstrating your robust project management experience and exceptional leadership and team coordination skills.

Vouch provides a number of benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time (Unlimited PTO)
• Wellness allowance ($80/month)
• Technology allowance ($100/month)

Salary Range:

The pay range for this role is: $120,000 - $130,000

Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@vouch.us.