Operations Analyst (Marketplaces)

ServiceChannel is looking for highly motivated people to join our growing Marketplace team. In this role, you will help scale our new services, SC Managed, a data-driven “FM as a Service” solution, and Scout, a provider optimization service for ServiceChannel’s largest customers. As a member of the Marketplaces Operations team, you will play the role of builder, doer & strategist. This is an entrepreneurial role, requiring a solutions-oriented, team player who can wear multiple hats and come up with creative solutions to new problems!
Key Responsibilities:
Leverage ServiceChannel’s industry-leading data platform to procure strong providers for the SCOUT & SC Managed programs
Conduct deep-dive cost analysis for ServiceChannel’s largest clients, particularly around optimizing their provider network in targeted trades & metropolitan markets
Support daily marketplace operations through the continual oversight of service provider allocation on ServiceChannel’s platform
Collaborate on cross-functional improvement initiatives (e.g., systematically improving service provider performance) with analytics and reporting solutions
Provide ad hoc support for strategic projects and process improvements (e.g., improve the efficiency of internal operations)
Work with sales and marketing teams to offer compelling data that attracts new clients to our business
Required Skills & Experience:
1+ years in consulting, operations, performance marketing, or analytics-based role
Strong analytical skills exhibited in prior experience (with a preference for Google Sheets or Microsoft Excel)
Constant learner, with a scrappy can-do attitude, and a hunger to take things on
Self-starter who is able to work independently and take on a high level of ownership
Ability to work effectively in a cross-functional environment
Intellectual curiosity to go deep into data, identify trends, and ask questions
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
Ready to move your career forward? Find out more at careers.fortive.com .
ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to crafting a great product for our customers and an extraordinary work environment for our employees to succeed professionally and personally.
ServiceChannel helps many of your favorite brands manage their brick and mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services.
As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity and works together to win together.
In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.
National: The salary range for this position is $54,100 - $100,500
Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.