AddressAbout this job
The Logistics Operations Analyst will support all processes and functions of load planning and freight movement. The Analyst will process and plan shipments and optimize the Logistics network using Oracle Transportation Manager System (OTM). This role will also review Logistics network data, and work with the Sr. Analyst and Manager to build processes to manage data more effectively and respond to internal and external customer inquiries. The Analyst will also provide visibility to management and the customer by tracking, conducting process over-sight, auditing, researching and troubleshooting operational issues or functions. The Analyst will communicate effectively with internal and external customers, both written and verbal. This person will collaborate with cross functional teams to provide performance feedback on transportation to Procurement.
What you will do – Essential Responsibilities
Plan, develop, organize, implement, track, and direct the transportation of vehicles throughout the CarMax network.
Oversee and coordinate daily review of the Logistics network, identify opportunities and provide Logistics Managers with options of resolution.
Partner with development team on system recommendations to enhance operational processes.
Utilize Oracle Transportation Management System (OTM) to maximize loads and support fleet planning.
Actively learn all functions of Corporate Logistics.
Partner with Logistics Managers to identify and support business needs.
Communicate with team members and customers, locally and across the nation to support delivery execution of all move types.
High sense of urgency and exception management tracking shipments to ensure all performance indicators are met and customer experience is iconic.
Other projects and tasks as assigned by the Manager, Transport Operations.
Respond to requests from the logistics team and field for support and resolution of escalated issues.
Qualifications and Requirements
To be successful in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s Degree in Business or Supply Chain Management preferred
1+ year of Logistics experience, required
1+ year of experience working with a Transportation Management System preferred (i.e. Oracle, SAP, etc.)
Ability to manage multiple tasks and prioritize in-time sensitive situations in a fast-paced environment.
Excellent problem solving and analytical skills.
Strong customer focus, ability to develop and maintain professional working relationships with cross-functional teams and to communicate effectively with customers.
Ability to adapt in a dynamic environment , strong organizational skills.
Team player with flexibility to service operations across the network as needed.
Strong written and verbal communication skills.
Must be able to learn and regularly operate various software system across different platforms.
Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
