Operations Administrator (Remote)

Are you ready for a unique opportunity? Want to join a diverse team that is collaborative and passionate about media? Bring you and your unique talent and skills to Royal Media, an organization that is committed to placing people in the right jobs and creating opportunities for employee engagement and development.

Royal Media is seeking a self-motivated and highly organized individual to join our business operations team. The role supports and reports directly to the Director of Operations.

Responsibilities:

• In collaboration with the Operations Director, creates and maintains comprehensive project documentation, plans and reports
• Serve as client’s first point of contact for a variety of issues
• Manages and resolves customer service tickets using the CRM (HubSpot)
• Assists with breaking up projects into doable actions and set timeframes
• Monitors project progress and handles any issues that arise
• Communicates proactively with personnel to identify problems, create solutions, and implement efficiency improvements
• Serves as a coordinator for onboarding with contracted IT provider helping to manage the IT budget, including the number of phone, email and Office 365 licenses in use.
• Serves as the administrator of TravelPerk (our travel expenses platform) insuring that employees have access to the system and assisting with travel bookings, as needed
• Completes supply orders for management and staff as needed
• Assists with booking co-work spaces for employees as needed
• Assists with payroll preparation by reviewing timesheets for hourly employees and verifying any discrepancies with managers
• Provides scheduling assistance for new hire onboarding schedules
• Provides clerical and administrative support to the Human Resources Department
• Plans and organizes monthly virtual events or Happy Hours in collaboration with the Social Committee
• Creates and updates databases and records for financial information, personnel and other data
• Performs other related duties as assigned

Required Skills/Abilities/Priorities:

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Experience and proficiency with Microsoft Office365, Word, Excel
• Familiarity with HubSpot, WordPress, and various Task Management platform is a plus
• Excellent interpersonal, negotiation, and conflict resolution skills
• Ability to maintain confidential information
• Be comfortable working with a small corporate team

Education and Experience:

• 2-3 years' experience in a similar role
• Bachelor’s, Business Administration or similar field

Job Type: Full-time, Remote

Salary: $45-55k annually, with potential annual bonus

About Benefits: The position comes with competitive pay and a pleasant, professional work environment. The company is completely virtual, and we've put in the effort to make sure that, even in a virtual environment, we maintain an engaging and enjoyable work atmosphere.

Royal Media (www.royalmedia.com), established in 1995, is a leading business information and media company serving professionals in specialized industries. Our diverse mix of brands has in common a single mission: to provide insights to businesses. We achieve this through its news websites, conferences, data, and e-newsletters. We offer a range of services including custom content development, research, and consulting.

EQUAL OPPORTUNITY: We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Repeating motions that may include the wrist, hands, and/or fingers.
• Must be able to lift up to 15 pounds occasionally.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• HubSpot: 2 years (Required)
• Administrative: 2 years (Required)
• Microsoft Office: 4 years (Required)
• Travel Management Software: 2 years (Required)

Work Location: Remote