Operation Manager (Kona, Hi)

Ganir & Co. is one of the leading outsourced service providers for housekeeping and cleaning maintenance partners of many luxury resorts. We believe our greatest asset is the amazing group of employees who dedicate their best efforts to providing the highest quality services to our clients.

Eligible employees enjoy benefits such as MEDICAL, DENTAL, VISION, & LIFE INSURANCE, 401(K) AND PAID TIME OFF!!!

Position Synopsis:

The Operations Manager is to maintain a consistently high standard of cleanliness in the kitchens and all areas as contracted by the client. Responsibilities include associate supervision, staff training, inter-department communications, and staff scheduling. This position acts at the chief problem solver when situations are brought forward. He/She will promote an atmosphere that ensures client, associate, and ownership satisfaction. The Operations Manager shall coordinate the efforts of the team so that the work required is completed on time and in high quality. He/She must place a premium on communication and organizational skills.

Essential Functions and Responsibilities:

Operations Management:

· Attend and participate in all pre-shift meetings.

· Involved in regular employee meetings for proper procedures and compliance of client rules and/or company policies. Work with Operations Manager to resolve any issues or concerns.

· Formulates and defines technical scope and objectives of project for project personnel.

· Ensure adequate equipment and supplies are available (to include cleaning solutions, rags, equipment, etc.)

· Coordinates the repairs and maintenance of all cleaning equipment.

· Conducts the Quality Control Program checklists to ensure the high standards of quality for the company.

· Completes and maintains a monthly inventory of all cleaning solutions, supplies and equipment.

· Ability to perform various special projects done at the various project sites.

· Ensure all new employees in areas of responsibilities are trained and meets performance standards as set by the client.

· Communicate regularly and professionally with the client’s point of contact thru weekly meetings and/or walk throughs of the project/contract.

· Communicate regularly with Ganir & Co’s Executives, Management, and Administration Teams on progress of projects, associate related issues and/or client feedback.

· Ensure all employees are aware of all the important daily business needs and changes in procedures, products and expectations.

· Assigns duties, responsibilities, and scope of authority to personnel to ensure efficient completion of duties

· Establishes standards and procedures for project reporting and documentation

· Confers with personnel to provide technical advice or directive and resolve problems

· Coordinates and responds to request for changes from the original specifications by both client and company policies and procedures.

· Maintain awareness of safety issues, document and report them immediately to the Operations Manager.

· Enforces all existing, updated, and new company policies and procedures

· Adhere to supplies and labor budgets as determined

· Accessible via phone for clients, management, and project personnel 24 hours a day, 7 days a week

Personnel Management:

· Oversee the overall operation of Kona departments.

· Assist with recruiting, training, coaching and counseling, employee performance reviews, investigation.

· Work with Operations Manager on employee weekly schedules. Ensure schedule is posted timely and employees are contacted immediately for any changes in their schedule.

· Contact employees for last minute work request by management.

· Monitor daily employee punches for absences and tardiness. Contact replacement if necessary. Document and inform Operations Manager of employees’ attendance issues.

· Document and inform Operations Manager of any employee relations issues and assist with corrective action.

· Completion of all required administration forms to include New Hire Packets, Personnel Action Forms (for any employee status and/or employment changes, tax changes etc.), enrollments forms, and/or incident reports as applicable.

· Assist with special projects and employee activities.

· Perform any other tasks/duties assigned by management.

Success Factors/Job Competencies:

· Possess strong initiative and self- motivation. Reliable and dependable.

· Ability to interact professionally and maintain a positive and effective working relationship positively with all levels of staff, management and client.

· Ability to effectively prioritize work duties and multitasks throughout the day.

· Able to follow directions and can exercise good judgment and make independent decisions.

· Detail oriented with excellent organizational skills.

· Ability to be flexible and open to new ideas. Ability to work effectively under pressure while maintaining a high level of professionalism.

· Excellent verbal and written communication skills

· Adhere to all company policies and procedures.

· Comply with the Department of Health and Safety Standards

Qualifications Required:

· High School Diploma or GED preferred.

· At least six months experience in similar field of service preferred.

· 1 year of supervisory experience preferred.

· Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.

· Strong customer service abilities; actively looks for ways to assist customers and coworkers.

· Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel.

Physical Demands and Work Environment:

·Standing and walking throughout the day to inspect rooms and follow up with employees in areas of responsibilities.

· Bending, lifting, carrying, reaching/extending arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

· Lifting, carrying, climbing steps regularly, and pushing up to 35 lbs. frequently, and up to 50 lbs. occasionally.

· Withstanding temperature extremes in indoor and outdoor environments.