Manager, In-Flight Services - Operations

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘aina and introducing our islands to the world!

Position Summary

Reports to the Senior Manager of In-Flight Services, Base Operations and is responsible for providing leadership, direction and support to Flight Attendants to drive increased performance and a high level of engagement.

Key Responsibilities

• Be present on the concourse level of the airport (Hub turns / Neighbor Island presence / North America and International Flights) to provide Flight Attendant support
• Responsible for the application of the DOT random Drug Testing process for Flight Attendants
• Handles In-Flight delays and irregular operations
• Represents In-Flight on all Ops Calls
• Represent In-Flight in Gate actions (medical / law enforcement, etc.).  Interacts with connecting Flight Attendant’s
• Respond to Flight Attendant requests for assistance at departure gates during boarding process and flight arrivals
• Coordinate Flight Attendant impact during delays, gate changes and irregular operations to achieve on-time departures and minimize delays attributed to In-Flight
• Manage delivery of Flight Attendant crew briefings
• Communicate and administer company policies, procedures, departmental goals and initiatives to Flight Attendants
• Investigate Consumer Affairs letters and Flight Attendant delays, and follow up in a timely manner
• Manage attendance, performance, development, and disciplinary issues for Flight Attendants
• Implement assigned initiatives
• Handles In-Flight security issues (KCM / AOA, etc.)
• Liaison between In-Flight, Catering, and Customer Service departments to ensure highest quality of passenger service
• Other Duties as assigned

Minimum Requirements

• High School diploma or equivalent education
• 2 years of management experience or equivalent In-Flight experience
• Working knowledge of federal and state employment laws and regulations
• Strong verbal and written skills
• Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint, Access)
• Must obtain a Passport, AOA badge and Ramp License
• Able to work flexible hours including holidays and weekends

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.  Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $62,000 - $82,000.

Preferred Qualifications

• Bachelor’s degree
• Experience working with collective bargaining agreements
• Flight Attendant experience

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaii and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii. The carrier was named Hawaii's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.