ASSISTANT OPERATIONS MANAGER, WAIKIKI

The Team:

The Hermès Waikiki Boutique opened in 1989 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Assistant Operations Manager is responsible for overseeing and supporting operational functions including all cash management related aspects of the business. They communicate, train, and implement all company policies and ensures compliance. This position successfully oversees all cash management, ensuring the accuracy of all transactions at the POS, auditing POS transactions, client development via CRM initiatives, and training of all Sales Specialists to complete transactions in line with POS standards and policy.

About the Role:

• Take part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures (including opening and closing procedures, safe remittance procedures) are respected, appropriately documented and discrepancies are investigated timely and reported to Managing Director and (Operations Director /Manager). Operations Assistant Manager will contribute and work in tandem with retail management team as needed and in fair rotation.
• Ensure accuracy of all transactions at the register: including receipts, client information, product SKU's, monetary payment, and client verification.
• Implement daily audits of transactions, in partnership with Asset Protection.
• Ensure policies and procedures concerning cash management are clearly communicated to all Sales Specialists and all are actively compliant when ringing their sales. Train all new Sales Specialists on how to ring their sales. Train team members on new policies, procedures and access through Hermès Portal. Manage training log and schedule according to business needs.
• Partner with the Finance corporate teams on all POS issues (charge disputes, IRS forms follow up, mail checks, etc.)
• Make sure the daily media is correctly documented with a copy of all appropriate receipts for discounted sales, canceled transactions, returned items, and shipped items. Daily audit of all cash reports (void transactions, returned items, price modifications).
• Create change orders and make sure that all change needs are being fulfilled. Conduct required cash till and change audits with Asset Protection.
• Communicate CRM standards, follow up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standard.
• Support workflow of after sales service and craftspeople/tailors' activity (training on POS, support on transactions, support on activity logs and revenues).
• Support additional operational functions or projects as dictated by business.
• All other duties assigned by supervisor.

Supervisory Responsibility:

• No

Budget Responsibility:

• Yes

Decision Making Responsibility:

• Yes

About You:

• 4+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
• Excellent computer skills and proficient in MS Excel, Word and PowerPoint.
• Excellent communication skills both verbal and written.
• Strong POS and phone systems knowledge.
• Must work well under pressure and multi-task
• Acute interpersonal skills and a collaborative management style.
• Detail oriented and strong organizational skills
• Customer service oriented
• Ability to handle difficult situations with grace, compassion, and composure
• Ability to lift between 0-25 lbs. without assistance.

The annual salary range for this position is $80,000 to $92,000. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website. Link here .

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.